Re: Failed attempt to create a ticket by email, from [email protected]

Hi Steve,

Try granting "View queue" to everyone.

-m

On Mon, Nov 21, 2016 at 2:34 PM, Stephen Switzer <[email protected]> wrote:

> I received an email today:
>
> [email protected] attempted to create a ticket via email in the queue Incident Reports; you
> might need to grant 'Everyone' the CreateTicket right.
>
>
> Yet, I've double checked the permissions:
>
>
>
> I have both items checked for Privileged an Unprivileged as well.
> "[email protected]" <[email protected]> doesn't exist in
> the system as a user (yet). What am I missing?
>
> --
>
> Best regards,
> Steve
>
> ---------
> RT 4.4 and RTIR training sessions, and a new workshop day!
> https://bestpractical.com/training
> * Los Angeles - January 9-11 2017
>

---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017