Re: Looking for users of RT 4.4 that use the Asset feature

Chris,
Thanks for the quick reply. I am leaning toward using the service tag (we
are a 90% Dell Shop) as an index or searchable field since it will be
unique.  I understand about duplicates. What we have now is not workable

On Tue, Nov 29, 2016 at 3:14 PM, Chris Manly <[email protected]> wrote:

> I’ve been starting to work with Assets.  It’s not as rich or fully-baked
> as the ticketing side of things, but it gets the job done for me.  You’ll
> definitely want 4.4.1, because there’s a bug in 4.4.0 where you can’t
> search for assets associated with a person and actually find them.
>
>
>
> I’ve done .csv loads of assets.  If you’ve got a custom field that has a
> unique key (like an asset tag #) it works well to avoid creating
> duplicates.  If you lack that… well, let’s just say I had a lot of cleanup
> to do.
>
>
>
> --
>
> Christopher Manly
>
> Coordinator, Library Systems
>
> Cornell University Library Information Technologies
>
> [email protected]
>
> 607-255-3344
>
>
>
>
>
> *From: *rt-users <[email protected]> on behalf of
> john boris <[email protected]>
> *Date: *Tuesday, November 29, 2016 at 2:51 PM
> *To: *"[email protected]" <[email protected]
> >
> *Subject: *[rt-users] Looking for users of RT 4.4 that use the Asset
> feature
>
>
>
> Good Day,
>
> My department is looking to replace our current Ticket/asset management
> system. I have been using RT on a small basis to handle my own Support
> requests and used the Asset Management add on (pre 4.4). Our current system
> used to have an agent that would populate the data set for us but lacked
> some of the info we needed. We were at the mercy of the company to add
> features.
>
>
>
> I am hoping we can roll our own Powershell script to gather the info we
> need and with some other tweaks we can roll our own.My question to the list
> is if anyone is using RT 4.4 with the Asset Management feature and would
> like to share their experience with it. I am putting together the proposal
> to use RT for this replacement. As a ticket system I think it is an easy
> sell but the Asset portion is my tough sell.
>
>
>
> Anyone who wants to reply can reply off list unless it you feel it is
> relevant to stay on the list. I will post what happens when completed
> (albeit that might not be for a month or so).
>
>
>
> TIA
>
>
>
> --
>
> John J. Boris, Sr.
>
>
>



-- 
John J. Boris, Sr.

---------
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
* Los Angeles - January 9-11 2017