Re: Best way to deal with unwanted auto notifications?
Kenneth Marshall <[email protected]> Mon, 5 Dec 2016 12:56:46 -0600
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
On Mon, Dec 05, 2016 at 02:02:19PM +0000, Joel Bergmark wrote: > Hi, > > I have a problem with "On Correspondance Notify Requestor". > > In some cases we have a requestor like <[email protected]> but we get replys from <[email protected]> hence the global rule "On Correspondance Notify Requestor" applies and sends a mail to the random@ causing a bit of confusion. > > How have you guys dealt with such issues? > > Regards, Joel Hi Joel, In our case, we canonicalize all Email addresses to a canonical form so that the system will recognize that the correspondance is from the same person and will not notify them again. If that is not the behavior that you are describing, please add a little more detail about your problem. Regards, Ken --------- RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017