Re: __active__ including stalled tickets?
Shawn M Moore <[email protected]> Thu, 5 Jan 2017 11:10:59 -0500
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
> On Jan 5, 2017, at 10:56, Alex Hall <[email protected]> wrote: > > Hey all, Hi Alex, > I just did a search: > Priority > 9 and Status = '__active__' > Five of the resulting tickets are stalled, but I thought __active__ ignored stalled tickets. Any idea why they're appearing? Did I miss a setting or something, or is this intended behavior? Thanks. In RT's default lifecycle, stalled is an active status, because it indicates there is more work to be done before the ticket can be resolved. > -- > Alex Hall > Automatic Distributors, IT department > [email protected] <mailto:[email protected]> Best, Shawn