When replying to a new ticket a new ticket get created
Martin Petersson <[email protected]> Sat, 14 Jan 2017 22:10:22 +0000
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
Hello, Somehow i get the auto reply ticket that the customer receive. And then when i reply to the ticket it creates a new ticket, whats wrong? I have Ubuntu latest OS and RT 4.4.1 Martin Petersson IT-Konsult +46 (0)522 980 28, [email protected]<mailto:[email protected]>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 [cid:[email protected]] <http://www.uanet.se/> <http://www.uanet.se/>
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