Previous ticket info on Queue Change
Joe Kirby <[email protected]> Mon, 23 Jan 2017 06:50:27 -0500
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <[email protected]> |
I want to move a ticket from queue A to queue B.\ I have 2 custom fields on queue B; 1 for queue name and 1 for queue number I am trying to have a script know when a new ticket is coming into this queue and capture which queue it came from. I have been searching the documentation with little success. I know the sis probably easy for perl folks, which I am not unfortunately, and in the past I have ben successful when I can see an example Can someone share if this is possible and do you have an example Thanks in advance Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - [email protected]