Re: Move tickets to queue but don't allow ticket creation

Jeff Voskamp <[email protected]> Mon, 13 Feb 2017 07:59:05 -0500
Newsgroups	gmane.comp.bug-tracking.request-tracker.user
Message-ID	<[email protected]>
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On 12/02/17 07:57 AM, Keith Edmunds wrote:
> We have a "Triage" queue and a number of problem-type queues. Ideally,
> we'd like to allow tickets to only be created in the Triage queue and
> then be moved to the appropriate problem queue, but it appears that we need
> the "Create Ticket" permission on a queue to move tickets to it.
>
> Is there any way of achieving what we want?
>
> Thanks,
> Keith

I'm assuming that you have specific people who process the triage queue. 
Put them in a Triage group.

Give everyone the right to create tickets in Triage.

Triage people have the right to create tickets in the problem queues.

Requestors can SeeTicket, Reply, (SeeQueue?) and other standard stuff 
everywhere.

This should funnel all the requests as long as you can make sure the 
Triage people follow the rules. :-)


Jeff


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    <div class="moz-cite-prefix">On 12/02/17 07:57 AM, Keith Edmunds
      wrote:<br>
    </div>
    <blockquote cite="mid:[email protected]"
      type="cite">
      <pre wrap="">We have a "Triage" queue and a number of problem-type queues. Ideally,
we'd like to allow tickets to only be created in the Triage queue and
then be moved to the appropriate problem queue, but it appears that we need
the "Create Ticket" permission on a queue to move tickets to it.

Is there any way of achieving what we want?

Thanks,
Keith
</pre>
    </blockquote>
    <p><font face="Century Schoolbook L">I'm assuming that you have
        specific people who process the triage queue. Put them in a
        Triage group.<br>
      </font></p>
    <p><font face="Century Schoolbook L">Give everyone the right to
        create tickets in Triage.</font></p>
    <p><font face="Century Schoolbook L">Triage people have the right to
        create tickets in the problem queues.</font></p>
    <p><font face="Century Schoolbook L">Requestors can SeeTicket, Reply,
        (SeeQueue?) and other standard stuff everywhere.</font></p>
    <p><font face="Century Schoolbook L">This should funnel all the
        requests as long as you can make sure the Triage people follow
        the rules. :-)</font></p>
    <p><font face="Century Schoolbook L"><br>
      </font></p>
    <p><font face="Century Schoolbook L">Jeff</font><br>
    </p>
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