Pre-configure users "RT At A Glance" with specific elements - Default Dashboards?
"Cena, Stephen (ext. 300)" <[email protected]> Mon, 13 Feb 2017 15:53:41 +0000
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <87F81E27495DC8489147E34A4152E268A4986381@MailStore2010.ogp.qvii.com> |
--_000_87F81E27495DC8489147E34A4152E268A4986381MailStore2010og_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable We have an instance of RT that is shared across three departments. Each de= partment only needs to be able to see specific queues. Due to the way permi= ssions work in RT, all the queues are visible. My idea to fix the "display"= problem is to rewrite some of the widgets to only include the desired queu= es (ex: 10 unonwned now is 10 tickets unowned in queues I should see). Is t= here a way that I can pre-populate my users "RT At A Glance" with specific = elements that are germane to the specific user? (Dept A user gets widgets A= -J, Dept B gets A-D,K, etc) or can I create custom Dashboards and somehow i= nstruct RT to use them as the "home screen"? Thanks! Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-general@qvii.= com<mailto:[email protected]> To report email issues: [email protected]<mailto:[email protected]> --_000_87F81E27495DC8489147E34A4152E268A4986381MailStore2010og_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable <html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr= osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" = xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:= //www.w3.org/TR/REC-html40"> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"= > <meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)"> <style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:#0563C1; text-decoration:underline;} a:visited, span.MsoHyperlinkFollowed {mso-style-priority:99; color:#954F72; text-decoration:underline;} span.EmailStyle17 {mso-style-type:personal-compose; font-family:"Calibri",sans-serif; color:windowtext;} .MsoChpDefault {mso-style-type:export-only; font-family:"Calibri",sans-serif;} @page WordSection1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in;} div.WordSection1 {page:WordSection1;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72"> <div class=3D"WordSection1"> <p class=3D"MsoNormal">We have an instance of RT that is shared across thre= e departments. Each department only needs to be able to see specific = queues. Due to the way permissions work in RT, all the queues are visible. = My idea to fix the “display” problem is to rewrite some of the widgets to only include the desired queues (ex: 10 = unonwned now is 10 tickets unowned in queues I should see). Is there a way = that I can pre-populate my users “RT At A Glance” with specific= elements that are germane to the specific user? (Dept A user gets widgets A-J, Dept B gets A-D,K, etc) or can I create cus= tom Dashboards and somehow instruct RT to use them as the “home scree= n”?<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Thanks!<o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><b><span style=3D"font-size:14.0pt;color:black">Step= hen Cena<o:p></o:p></span></b></p> <p class=3D"MsoNormal"><span style=3D"color:black">Senior Systems Administr= ator <o:p> </o:p></span></p> <p class=3D"MsoNormal"><span style=3D"color:black">Quality Vision Internati= onal, Inc.<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"color:black">Phone: (585) 544-0450 x3= 00<o:p></o:p></span></p> <p class=3D"MsoNormal"><span style=3D"color:black">To notify helpdesk: <a h= ref=3D"http://helpdesk.ogp.qvii.com"> <span style=3D"color:blue">http://helpdesk.ogp.qvii.com</span></a> or email= : <u><a href=3D"mailto:[email protected]"><span style=3D"color:black">hd-= [email protected]</span></a><o:p></o:p></u></span></p> <p class=3D"MsoNormal"><span style=3D"color:black">To report email issues: = <a href=3D"mailto:[email protected]"> <span style=3D"color:blue">[email protected]</span></a><o:p></o:p></span>= </p> <p class=3D"MsoNormal"><o:p> </o:p></p> </div> </body> </html> --_000_87F81E27495DC8489147E34A4152E268A4986381MailStore2010og_--