Re: Pre-configure users "RT At A Glance" with specific elements - Default Dashboards?

Ken - Correct, but there's one thing I left out that might clear this up:

The company wants to make the RT installation "read only" to all corporate =
employees. This is where the "See everything" issue comes into play. Also, =
the way our tickets can move between queues causes extra 'visibility' as we=
ll.

Stephen Cena
Senior Systems Administrator=20
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-general@qvii.=
com
To report email issues: [email protected]


Hi Stephen,

We do this with standard RT permissions. We put the users in a group, and o=
nly members of that group can see/work on tickets in their queue. They do n=
ot see any other qeueus. I think you just need to look at your current ACLs=
 more closely.

Regards,
Ken