Re: RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

I'm going to send the email I normally hate to receive. If you ever =
figure this out, please share it with the list!

I have a script to assign the ticket creator as the owner on creation, =
which works perfectly. Like you, though, the owner fails to display =
properly in ticket lists but works if you open a ticket. This has =
annoyed all our staff for months, but when I asked about on this list, =
we couldn't work out what the problem was.

Sorry you're running into this, but at the same time, I'm glad to know =
it's not just me. :)=20
> On Feb 23, 2017, at 08:13, Robert Blayzor <[email protected]> =
wrote:
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> Running RT 4.4.1 - running fine for years and probably never noticed =
this before. We have a Scrip that runs that probably carried over from =
the pre-RT4 days.
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> Pretty common function is to change the Owner of the ticket from =
=E2=80=9CNobody=E2=80=9D to the first person to correspond if they are a =
privileged user in RT. The Scrip is below and it does work. (kind of).
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> What works: When user is first to correspond, Scrip executes and in =
Ticket view the Owner is set as expected.
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> What doesn=E2=80=99t work: If we go into the queue and list all the =
open tickets, the owner will be listed as =E2=80=9Cnobody=E2=80=9D in =
this view, but if you open the ticket, there is an owner. If you change =
the owner to someone else and change it back, then it seems to fix this =
issue.
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> Is this just a display bug or are we not using the proper method to =
change the owner of the Ticket?
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> Here is the Scrip we=E2=80=99ve been using:
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> # Condition: On correspond
> # Action: User Defined
> # Template: blank
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> my $Actor =3D $self->TransactionObj->Creator;
> my $Queue =3D $self->TicketObj->QueueObj;
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> # if actor is RT_SystemUser then get out of here
> return 1 if $Actor =3D=3D $RT::SystemUser->id;
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> # get out unless ticket owner is nobody
> return 1 unless $self->TicketObj->Owner =3D=3D $RT::Nobody->id;
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> # get out unless $Actor is not part of AdminCc watchers
> return 1 unless $Queue->IsWatcher(Type =3D> 'AdminCc', PrincipalId =3D> =
$Actor);
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> # do the actual 'status update'
> my ($status, $msg) =3D $self->TicketObj->_Set(Field =3D> 'Owner', =
Value =3D> $Actor, RecordTransaction =3D> 0);
> unless( $status ) {
>  $RT::Logger->warning( "Can't set ticket owner to $Actor: $msg" );
>  return undef;
> }
> return 1;
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