Re: RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

I did try that, and it literally did nothing. (other than recorded the =
change in the ticket and created empty emails to requestors)

This has been very easy to re-produce and there must be some different =
way the Owner is pulled in the Queue view vs. actual ticket view. It is =
annoying as we have people pulling the queue list of tickets looking for =
unowned tickets which do not appear on the dashboard, but they do in =
queue view.


Even if I do a custom query for unowned tickets, they do not show up; =
yet in queue view it still shows them unowned.

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> On Feb 23, 2017, at 9:19 AM, Kenneth Marshall <[email protected]> wrote:
>=20
> Hi Alex and Robert,
>=20
> What happens if you set RecordTransaction to 1/true? I have not =
checked the code,
> but I would imagine that if you do not record the transaction, the =
cache infrastructure
> would not invalidate the old entry and would continue to serve stale =
data. Something
> to try perhaps.