Re: RT 4.4.1 - Change owner on corrospond Scrip - Strange issue

On Feb 23, 2017, at 12:06 PM, Shawn M Moore <[email protected]> =
wrote:
>=20
>> # do the actual 'status update'
>> my ($status, $msg) =3D $self->TicketObj->_Set(Field =3D> 'Owner', =
Value =3D> $Actor, RecordTransaction =3D> 0);
>=20
> Should instead be:
>=20
> my ($status, $msg) =3D $self->TicketObj->SetOwner($Actor);
>=20


That most certainly works and fixes the problem, but with one side =
affect was hoping to a avoid. When the owner is changed it sends out a =
notification email to the new owner. Obviously by design and handy in =
most cases. In this case however, the person corresponding first pretty =
much knows they will be set owner by replying first. I think the =
notification email back is just generating noise at this point. If there =
is an easy option in the method to address this, fine, if not we=E2=80=99l=
l deal with it.

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