Re: Action mene history blank

Matt Zagrabelny <[email protected]> Fri, 24 Feb 2017 17:53:22 -0600

Newsgroups	gmane.comp.bug-tracking.request-tracker.user
Message-ID	<CAOLfK3Vn2caSdyzE3QfA=cQ-aNHZFq=JNqqwN033RMP_oOVk0Q@mail.gmail.com>

Hi Chris,

On Fri, Feb 24, 2017 at 11:27 AM, Chris Willard <[email protected]> wrote:
> Hello Rt-users,
>
> When I reply using the action menu the history is empty! Is this a bug
> and is there a fix?

So we are on the same page:

reply = correspondence (this is part of RT, there is a dual name for a
"public" reply vs a private one (comment)).

To answer your question: Nope. Not a bug. A "reply" (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn's contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.

-m