Automatically set status for all email updates
Will Marcus <[email protected]> Sun, 5 Mar 2017 04:33:07 +0000
| Newsgroups | gmane.comp.bug-tracking.request-tracker.user |
|---|---|
| Message-ID | <BN6PR1701MB1777ECB2F34D9425C6651D4FDF2D0@BN6PR1701MB1777.namprd17.prod.outlook.com> |
--===============1868194625==
Content-Language: en-US
Content-Type: multipart/alternative;
boundary="_000_BN6PR1701MB1777ECB2F34D9425C6651D4FDF2D0BN6PR1701MB1777_"
--_000_BN6PR1701MB1777ECB2F34D9425C6651D4FDF2D0BN6PR1701MB1777_
Content-Type: text/plain; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
A majority of our end users update their tickets via email. Is there a way =
I can have the ticket status change to specific value ("researching") anyti=
me the ticket is updated via email. We are using the default rt-mailgate fo=
r email. All I'm finding is ways to set it manually with commands in the em=
ail body. We don't want users to have to remember a command their email res=
ponse. Appreciate any insight you have to share!
Thanks,
Will Marcus
--_000_BN6PR1701MB1777ECB2F34D9425C6651D4FDF2D0BN6PR1701MB1777_
Content-Type: text/html; charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:=
//www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"=
>
<meta name=3D"Generator" content=3D"Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext=3D"edit">
<o:idmap v:ext=3D"edit" data=3D"1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72">
<div class=3D"WordSection1">
<p class=3D"MsoNormal">A majority of our end users update their tickets via=
email. Is there a way I can have the ticket status change to specific valu=
e (“researching”) anytime the ticket is updated via email. We a=
re using the default rt-mailgate for email. All
I’m finding is ways to set it manually with commands in the email bo=
dy. We don’t want users to have to remember a command their email res=
ponse. Appreciate any insight you have to share!<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thanks,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.5pt;color:black">Will Ma=
rcus<o:p></o:p></span></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>
--_000_BN6PR1701MB1777ECB2F34D9425C6651D4FDF2D0BN6PR1701MB1777_--
--===============1868194625==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017
--===============1868194625==--