RoundUp stopped creating tickets
Lee Higginbotham <[email protected]>
| Newsgroups | gmane.comp.bug-tracking.roundup.user |
|---|---|
| Message-ID | <20151116153716.Horde.WF8bJy_yWK_c1DrFcnCm8Kg@webmail.riverainc.com> |
Good day to you all,
First, I'm a complete noob to RoundUp. I just took over a set of systems
that utilize RoundUp version 1.4.18-1.1. Sometime after 0105 hours on 09
NOV 15, RoundUp stopped creating tickets from exchange. I have poured
through logs over the last week as well as looked at mail flow to no avail.
Here are the details:
Ubuntu 12.04 64bit server
RoundUp version 1.4.18-1.1
Exchange 2013
Server sits in a DMZ and there have been no changes to the firewall rules.
The only thing I can see is there was some patching done on the Exchange
server about 5 hours previous to this time frame, but I seem to think that
is not the cause, as we wouldn't have received one at 0105 hours the next
morning after the patching and reboot of the Exchange server.
There have been some changes to the mail flow as we are migrating away from
Exchange and the mail flow has changed somewhat and could be the cause. I
haven't totally ruled it out.
My reason for coming to you fine folks today is more to see what ideas you
may have as to a solution with RoundUp. I have many, many more questions,
that I will get into in the coming days once I get the mail to ticket
feature working again.
Thank you in advance for any and all assistance.
Sincerely,
Lee Higginbotham
Systems Administrator | Rivera Group | [email protected][1]
Office: (812) 246-4055
www.riverainc.com[2]
"We strive to do great things!"
Links:
------
[1]
[2] http://www.riverainc.com/
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