Re: RoundUp stopped creating tickets

  David,

Thank you for your reply.  I too am using POP3 and am using the
roundup-mailgw with a cron job to pull everry 5 minutes.

Here are the contents of roundup-mailgw:
 
  #! /usr/bin/python
  from roundup.scripts.roundup_mailgw import run
  import sys, traceback
  import datetime
   
   
  logFile = '/var/log/roundup/mail_gateway.log'
   
  try:
      # raise Exception("I know python!")
      run()
      with open(logFile, "a") as myfile:
          myfile.write('[%s] Mail Gateway Ran\n'
%datetime.datetime.now())
   
  except SystemExit:
      error = 0
      with open(logFile, "a") as myfile:
          myfile.write('[%s] Mail Gateway Ran\n'
%datetime.datetime.now())
   
      #print 'Nothing to see here, normal exit'
  except:
      print 'Gateway Error: ', sys.exc_info()[0]
      traceback.print_exc(file=sys.stdout)
      with open(logFile, "a") as myfile:
          myfile.write('[%s] Mail Gateway Error: %s  \n'  %
(datetime.datetime.now(), sys.exc_info()[0]) )

This file has an time date stamp of Aug 20 2013, so it hasn't changed in a
long time.  I do get several Mail Gateway Errors, but looking back at the
historical logs, we have been receiving these errors for quite some time
and that doesn't appear to be the issue.

Sincerely,
Lee


 

Quoting "R. David Murray" <[email protected]>:

> On Mon, 16 Nov 2015 15:37:16 -0500, Lee Higginbotham
> <[email protected]> wrote:
>> My reason for coming to you fine folks today is more to see what ideas
>> you
>> may have as to a solution with RoundUp.  I have many, many more
>> questions,
>> that I will get into in the coming days once I get the mail to ticket
>> feature working again.
>
> Well, you're going to have to look at the inflow of mail into roundup in
> order to debug this.  How is mail getting in?  For example, my instance
> uses roundup-mailgw POP support to pull the emails in via the POP3
> protocol, and I have that set to run out of cron every minute.  How is
> yours set up?  If you don't know, look around for *somewhere*, such as
> cron or your mail software alias table or, if you are on windows...well,
> I don't know on windows...where 'roundup-mailgw' is called.
> --David
  Sincerely,
   Lee Higginbotham
    Systems Administrator | Rivera Group | [email protected][1]
Office: (812) 246-4055

www.riverainc.com[2]

"We strive to do great things!"


Links:
------
[1]
[2] http://www.riverainc.com/

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