Re: RoundUp stopped creating tickets

  David,

Thank you.  

I updated Python on 16 OCT but it was a security release from
2.7.3-0ubuntu3.6 to 2.7.3-0ubuntu3.8.  I also know that the night before
all this happened our Windows Admin did push windows updates to the
Exchange server, however, mail is flowing normally everywhere.

The only problem is when roundup goes and tries to get the mail from
exchange.  I will see about having my Windows Admin look into the logs and
we can go from there.

Sincerely,
Lee

Quoting "R. David Murray" <[email protected]>:

> On Tue, 17 Nov 2015 13:00:38 -0500, Lee Higginbotham
> <[email protected]> wrote:
>> An coincidentally, since the errors on the 9th, I have received no Mail
>> Gateway Errors at all.  However when the roundup-mailgw command in
>> run, I
>> receive the following in the roundup.log:
>>  
>>   2015-11-17 22:55:01,913 ERROR POP server error
>>   Traceback (most recent call last):
>>     File "/usr/local/lib/python2.7/dist-packages/roundup/mailgw.py",
>> line
>> 1330, in _do_pop
>>       server = klass(server)
>>     File "/usr/lib/python2.7/poplib.py", line 360, in __init__
>>       self.sslobj = ssl.wrap_socket(self.sock, self.keyfile,
>> self.certfile)
>>     File "/usr/lib/python2.7/ssl.py", line 381, in wrap_socket
>>       ciphers=ciphers)
>>     File "/usr/lib/python2.7/ssl.py", line 143, in __init__
>>       self.do_handshake()
>>     File "/usr/lib/python2.7/ssl.py", line 305, in do_handshake
>>       self._sslobj.do_handshake()
>>   error: [Errno 104] Connection reset by peer
>>
>> I have checked all the certificates and they are all valid and have no
>> issues that I can tell, however, every 5 minutes, I receive these
>> messages.
>>
>> Again, I inherited these systems and am learning about roundup, so,
thank
>> you again for your assistance.  Hopefully, someone else will chime in
>> and
>> provide assistance.
>
> Well, that would be your answer then.  The POP connection is failing,
> so no email gets ingested into roundup.
>
> Did you upgrade python?  Or your exchange server?  SSL error checking
> was made more strict in 2.7.9, and again in 2.7.10, although in that case
> I'd expect to see an error other than a connection reset.  However,
> it may be a cipher problem: either python or your mail server may no
> longer accept certain ciphers, and they may not be finding any in common
> (though that would be unexpected).
>
> You might want to try writing a small python program using poplib that
> tries to do the POP connection to your mail server, and use that to
> debug the connection problem.
>
> Also, since the message is that the connection was reset by the peer,
> hopefully there's something in the Exchange log that shows *why* it
> disconnected the client.
> --David
  Sincerely,
   Lee Higginbotham
    Systems Administrator | Rivera Group | [email protected][1]
Office: (812) 246-4055

www.riverainc.com[2]

"We strive to do great things!"


Links:
------
[1]
[2] http://www.riverainc.com/

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