email issue creation not in sync

Hello,

I was able to figure out mod_wsgi hosting of Roundup.  Once things settle
down a bit, I can write up what I learned in the wiki.  Now onto my issue...

I moved the tracker from one server to another by copying the entire
tracker directory.  Everything seems to work correctly on the new server
except creating issues via email and replying to tracker generated emails
to update an existing issue.

When attempting to create a new issue by emailing the email address that
the tracker checks, the new issue did not created.  However the tracker
replied that the issue did get created, but the link in the message
references an incorrect issue.  In this email below issue #519 is something
entirely different - https://www.screencast.com/t/n0qBOH2Om7vC .
New submission from Tonu Mikk <[email protected]>:

Just testing to make sure the tracker gets it.

----------
files: unnamed
messages: 1759
nosy: [email protected]
status: unread
title: New test issue from Tonu

_______________________________________
DRC IT Issue Tracker <[email protected]>
<https://issues.drcit.umn.edu/issue519>

When replying to tracker generated email I got response from the tracker:
The node specified by the designator in the subject of your message
("521") does not exist.

Subject was: "Re: [issue521] Another issue for testing email"

When in fact the issue #521 does exist - see image at
https://www.screencast.com/t/rpfFp4Bi .

So, somehow the email checking for the tracker is not in sync with the
tracker issues numbers.  There are couple of differences between the old
and the new server.

   1. The old server was configured using mod_python and the new server is
   configured using mod_wsgi
   2. The roundup versions could be different between the old server and
   the new server.  Roundup on the new server is running version 1.6.  Roundup
   on the old server was installed about 1.5 years ago and could be running
   Roundup version 1.5.  Is there a way to verify which version of roundup I
   am running?  Could not find this in Roundup documentation, sorry!

Thanks for any help!




-- 
Tonu Mikk
Adaptive Technologist | Disability Resource Center |
diversity.umn.edu/disability
University of Minnesota | umn.edu
[email protected] | 612-625-3307

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