Whitepapers: online forms / looking for documents / workflow

Hi all,

A few new articles that may be of interest to the CM folks on this list:

* Step-by-step: implementing online forms
   http://www.steptwo.com.au/papers/kmc_onlineforms/index.html
   Online forms on a corporate intranet deliver clear benefits and
   cost savings. This article outlines a simple step-by-step approach
   to implementing online forms.

* How staff look for documents
   http://www.steptwo.com.au/papers/cmb_lookingdocs/index.html
   You need to understand how staff look for documents in a business setting,
   in order to design suitable systems and classification schemes.

* Is workflow the wrong metaphor?
   http://www.steptwo.com.au/papers/cmb_noworkflow/index.html
   The unspoken truth is that workflow often doesn't work well in practice,
   leading to the question: is workflow the wrong metaphor?

Related articles:

* Rolling out a records management system
   http://www.steptwo.com.au/papers/kmc_recordsmanagement/index.html
   This article presents a new perspective to rolling out a records management
   system, highlighting three critical success factors: the system, 
classification
   scheme and message.

* Content reuse in practice
   http://www.steptwo.com.au/papers/kmc_contentreuse/index.html
   While content reuse may be a goal of many CMS projects, it is often complex
   to implement in practice.

Thanks,
James
-------------------------
James Robertson
Step Two Designs Pty Ltd
Knowledge Management / Content Management / Intranets

http://www.steptwo.com.au/
[email protected]