RE: CMS for managing change requests

Andy,

I think you could look at a request or issue tracking software directly.  On
the OSS side there is mantis http://www.mantisbt.org/ and bugzilla
http://www.bugzilla.org/.  On the low to medium side take a look at jira
http://www.atlassian.com/software/jira/ and request tracker
http://www.bestpractical.com/rt/.  On the high end is whatever Merant PVCS
tracker has been renamed or ibm (rational) clear quest.  

 

Hope this helps and Good Luck.

 

-Travis

  _____  

From: Andy Marr [mailto:[email protected]] 
Sent: Tuesday, May 17, 2005 12:36 PM
To: [email protected]
Subject: [CMS] CMS for managing change requests

 

Hi

Does anyone know of good CMS solutions that enable management of change
requests? eg allow staff to post requests, others to view posts that apply
to them and respond, and for managers to see status report on overall
progress (not started, in-progress, completed). Should I be looking for
solutions called 'workflow' instead of 'change requests'?

 

I've been contracted to help an online retail promotions team improve their
current process and tools for managing change requests from their internal
managers. The requests relate to the creative production of adverts
(banners, special promotions pages, email offers etc) and at the moment they
are sending group-wide emails and using spreadsheets which is multiplying
their workload and making it impossible to see the status of changes. There
are about 50 staff in the promotions and creative process. I assume they
could cope with most server requirements (ASP, PHP, CFM etc)

 

Thanks

Andy Marr