RE: CMS ROI?

...if its of any help the attachment is an ROI calculator that we use for web content management projects when asked to provide an ROI (or POI as more often called these days) - we have different ROI model for DMS or Enterprise installs. Cant claim its the be all and end all - but what is good is that rather than making assumptions for the client that lead to a favourable ROI for the vendor (such as assuming a worker works 365 days as in one study I looked at) - the client is invited to project e.g. how many days their employees work each year and a 'daily rate of cost' - so that the outcome for productivity increase is based on their figures. Since a number of returns in a WCMS project are subjective - such as competitive return in having e.g a more attractive, easier to use, easier to purchase items from website - the values are often only a best guess at the return - and only time proves whether the return was accurately guessed or not. We encourage customers to do the ROI twice - once with a downbeat view and one with an upbeat view - time usually shows the ROI to be between the two values - but its often good to give management a best case and worst case scenario......
Regards
Steve Williams
RedDot Solutions UK

	-----Original Message----- 
	From: Peter D. Dresslar [mailto:[email protected]] 
	Sent: Thu 19/05/2005 13:02 
	To: 'John'; [email protected] 
	Cc: 
	Subject: RE: [CMS] CMS ROI?
	
	

	Hi John:
	
	It should be pretty easy to trace the outcome of a CMS project to the value
	levers for an enterprise. This is a fairly well accepted way of identifying
	aspects of an enterprise that are valuable in less-than-tangible ways. Of
	course, you can google "enterprise value levers" for a better explanation
	than mine.
	
	More difficult, however, is dealing with the enterprise which doesn't have
	its value levers defined! In those cases, the task is to find the nearest
	proximate thing identified by the enterprise.
	
	-Peter Dresslar
	
	
	
	
	
	________________________________
	
	From: [email protected]
	[mailto:[email protected]] On Behalf Of John
	Sent: Wednesday, May 18, 2005 8:53 PM
	To: [email protected]
	Subject: [CMS] CMS ROI?
	
	
	Any ideas for determining ROI for CMS projects?
	
	
	
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