Re: Mid-Market Content Management

Financial analysts understand that customer satisfaction and other 
leading indicators can be more important than factors like historical 
financial and market share.  I think this is especially true in 
technology where things change so fast and the old, big vendors seem to 
be having trouble selling product to new customers at the volume and 
prices they got away with some years ago.  Usability and technology are 
probably two of the most important considerations in this field.

Can you document your evaluation criteria in detail?  Different people 
have different definitions of terms around the problems we are all 
trying to solve.

joseph martins wrote:

> Actually it measures how many systems they have sold or installed. 
> That is a vendor and investor's measure of success. Savvy 
> end-users understand that market share isn't necessarily directly 
> related to more important criteria such as domain expertise, 
> support, and overall customer satisfaction.
>  
>
>     ----- Original Message -----
>     *From:* Matthew Clapp <mailto:[email protected]>
>     *To:* joseph martins <mailto:[email protected]> ;
>     [email protected] <mailto:[email protected]>
>     *Sent:* Wednesday, August 10, 2005 5:02 PM
>     *Subject:* RE: [CMS] Mid-Market Content Management
>
>     Joseph,
>      
>     Though I tend to agree, clients love this measure because it
>     indicates how successful a company has been to date.
>
>     ------------------------------------------------------------------------
>     *From:* joseph martins [mailto:[email protected]]
>     *Sent:* Wednesday, August 10, 2005 4:51 PM
>     *To:* Matthew Clapp; [email protected]
>     <mailto:[email protected]>
>     *Subject:* Re: [CMS] Mid-Market Content Management
>
>     Top 5 based on which criteria Matthew? In my opinion market share
>     is a poor measure of the top 5 . 
>