Re: CTI Integration

On Mar 28, 2007, at 13:55, Adam Tauno Williams wrote:
> But I'll buy into your part about home users,  although I still  
> suspect
> they constitute sub-1% of the work force using a PBX or PBX-like.  But
> even in that case [connected over a true broadband VPN] you will have
> the ability to resolve the device name (DNS/WINS).  Very little of the
> technology of a modern WAN/LAN works well at all without DNS/WINS,
> including Kerberos and CIFS.

I think Sebastian is quite focused on the setup in his company, which  
obviously is quite forward thinking ;-)

So maybe we should stop discussing the general PBX world ;-) The  
suggestion made by Sebastian is still valid, using the logged in  
account instead of the client machine IP to lookup the required  
endpoint for callouts is a very useful addition.
I think in practice both methods are required depending on the setup.

So if the IP=>phone default is set, the dialer should use it. If it  
isn't or if the IP could not be found, a dialer should scan the  
telephones of the login account for numbers which are managed by the  
PBX associated with it.

As mentioned I do *not* understand why a different phone number type  
is required. The dialer should know which numbers it can dial. So it  
just needs to iterate over the available numbers and pick the first  
which is associated with the dialer. Eg by checking for some prefix.

Greets,
   Helge
-- 
Helge Hess
http://www.helgehess.eu/


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