Re: SugarCRM?

Chris H wrote:

>
> Also (and perhaps more important) from a product development 
> perspective, a couple of things need to be considered. Is this is 
> serparate product, or a module addon, or an enhancement feature? Each 
> has its own requirements in terms of design, development, 
> implementation and _customer acceptance_ with the latter being the key 
> for both commerical and OSS product offerings. Certainly CRM is a very 
> hot market with a broad audience that is not 'captured" by the big 
> vendors to the same degree as mail systems and clients.
>
Forgot one item as well. Whats the business model with a CRM 
module/product. If its the traditional model, support and customization, 
then this needs to be considered as the user base, primarily first, 
second and third level sales people 'will' flood the support lines with 
very basic questions. These people simply want technology to work and 
generally have no idea how it works.  Support costs will be 'expensive' 
at  both ends. 

Commerical and non-commercial ZideLook integration is also something 
that needs to be reviewed especially if there are change requirements 
for the db backend and data set classifications currently accessible via 
the API.

/ch

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