Re: OGo and asterisk

>>> When a user edits, forwards, ... a voice message, then it should keep the
>>> X-Asterisk headers intact.
>> In Canada at least its considered very poor practice to forward   
>> voice mail to
>> a third party as its a breach of privacy and business ethics. If however you
>> mean forwarding the voicemail to yourself on a different number, phone or
>> email address then asterisk already has this capability. For example my
>> office number is A, my alternate number at the office is B, my cell  
>>  number is C and my email address (dedicated for voice mail) is D.
> in general, you are perfectly right, but if a callee activated call   
> forwarding to a secretary, and that secretary activated her voice  
> mail box, then the voice message might end up in her voice mail box,  
> and at least she has to forward it to her boss.

In all but the smallest organizations a large percentage of voice  
mails will be of internal origin,  and forwarding is a normal practice.

>> I think what is needed is a brief discussion on the management of
>> commercial/business voice mail, some standard practices or   
>> protocals and then
>> a discussion on implementation.
> yes, makes a lot of sense ;)
> as mentioned above, at least a secretary has sometimes to forward a   
> voice mail to other  users mailboxes. this is done right now by  
> calling the voice mail box, and then in the
> advanced options, she has the possibility to forward it.

I've never used Asterisk for voice mail,  but on all commerical  
systems you just hit something like "2" while listening to a voice  
mail and then enter the mailbox to forward it to.

> also subfolders in the voice mail box, will be useful too, not to forget the
> ability to filter voice mails like e-mails, regarding called number,  
> callee, ... and to drop them in a subfolder instead of the inbox.

Maybe,  but these are featues almost no 'normal user' uses.  Most  
people walk through there voice mail inbox sequentially and either  
save, forward, or delete a message.  Save operaes simply as a way to  
move a message out of the inbox to a "saved" folder; with ~300 voice  
mail users I think I've seen less than a dozen mailboxes with  
subfolders beyond "Saved".  It is the nature of voice mails that they  
are usually highly context sensitive and of little archival value.

> it would be great to be allow to set an expiration time to a give   
> subfolder, to expire
> messages older than that automatically.

If you forward the messages to an IMAP server then this is already  
supported; at least by Cyrus.

If the voice mail messages are in the filesystem then cron and the  
find command should be adequate. :)

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