Re: New team member
Norman Dunbar <[email protected]>
| Newsgroups | gmane.comp.db.oracle.toad.free |
|---|---|
| Message-ID | <[email protected]> |
Morning Mark,
On 06/02/12 15:29, Mark Lerch wrote:
> I try to catch myself and others when making these blanket statements
> ("people never...")
Ok, how to dig myself out of this one? Let's try .... When I said people
it didn't mean the set of all people, just a subset of same.
For example, at the SuperBowl thingy I believe you guys had the other
day. There were "lots" of people there but let's say a group iof 20 or
so decided to have a BBQ. Someone may have said "look at those people
having a BBQ over there".
(I'll stop now - it's not working!)
> A large number of people read the FAQ's, a huge number of people read
> the docs. As a percentage of overall Toad users, very few come here to
> the boards and ask.
You obviously have better customers than the ones I'm used to. My lot -
since around the early eighties when I first moved into Tech Support -
never read anything, even when spoon fed information in Tech Notices
etc, they always picked up the phone and called me. My best one was on
an ICL mainframe, from a senior analyst:
SA: What does "Error 31501 required object could not be found" mean?
Me; What were you trying to do?
SA: Edit a file.
Me: <clenched teeth> It means the file you tried to edit is not there.
SA: Hangs up.
(How sad is it that I still remember the error number after all these
years?)
I'm afraid that my experience of people is simple, we are lazy and would
much prefer someone else to do our thinking for us. Not everyone, I
admit, but it seems much more common to pick up the phone or email for
instant gratification that trying to work it out. Or is that just me?
But I agree, on the whole, avoid sweeping generalisations.
--
Cheers,
Norm. [TeamT]
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