EnterpriseDB is hiring 3rd Level Support Engineers (USA)

About us:
EnterpriseDB (EDB) is a leading worldwide provider of Postgres software and
services. With powerful performance and security enhancements for
PostgreSQL,
sophisticated management tools for global deployments, and Oracle
compatibility, EDB software supports both mission and non-mission critical
enterprise applications. More than 2,500 enterprises, governments, and
other
organizations worldwide use EDB software, support, training, and
professional
services to integrate open source software into their existing data
infrastructures.

About you:
You are an experienced database professional with outstanding communication
skills (both written and verbal), an ability to work well with others,
an outstanding ability to triage complex issues, and a knack for problem
solving.
You are able to mentor coworkers, learn complex topics on the fly, and are
adept at documenting efforts, actions, and results. You are able to work
independently, have an excellent work ethic, and excel at managing your
time. You are experienced in working with open source project and
distributed
version control systems, You have experience and are comfortable with
working
on distributed teams across geographies/timezones/cultures. You are able to
legally work in the USA immediately.

About the position:
* Responsible for 3nd level technical support for various EDB product lines
  and open source PostgreSQL products
* Work directly with clients to conduct analysis of technical
configurations,
  integrations, data migrations, and technical installations for client
systems
  in order to perform in-depth technical troubleshooting, and recommend
  appropriate work-around(s) and solutions.
* Experienced with Git
* Familiar with C/C++
* Fluent in the use of bug tracking software
* Interfaces with customer via email, phone, Skype, WebEx (et al) as needed
* Document all internal and external correspondence related to incident
resolution.
* Document solutions, procedures, and standards for clients as well as
internal use.
* Work with Product Engineering as needed to triage and diagnose issues by
examining
  the product's codebase, creating reproducible test cases, filing
bugs/enhancements,
  and offering patches if possible.
* While this position does not have any direct reports, it is considered a
leadership
  role. You can expect to conduct technical screening of future candidates
for the
  Support organization, are expected to mentor and train Support personnel,
and will
  be looked to as a role model and example of what a Support Engineer
should be
* Responsible for ensuring all resolved tickets are distilled into KB
entries
* Bachelor's degree required
* At least 4 years relevant work experience
* You will be required to successfully acquire all EDB certifications
* Position may require flexibility in schedule to accommodate customer needs
* This position is in Bedford, MA but qualified candidates may be
remote/telecommute

Please send your resume in text or pdf format to [email protected]
-- 
Douglas J Hunley ([email protected])
Certified Postgres Engineer / Certified Postgres Trainer