Re: [U2] Mysterious Error Message

Kevin,

This is a temporary situation for testing an unrelated issue.  When THAT issues is resolved, I will go back to a single, common DMSECURITY.

This is NOT the problem - PILOT and LIVE are both using the same DMSECURITY file - PILOT has the problem, but LIVE does not.

The problem is either a local file OR something in DMSECURITY that itself is account specific.


JRI


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Kevin King
Sent: Tuesday, November 26, 2013 9:52 AM
To: U2 Users List
Subject: Re: [U2] Mysterious Error Message

Is there a particular reason you can't share that DMSECURITY file across all SB enabled accts?

On Tuesday, November 26, 2013, Israel, John R. wrote:

> Kevin,
>
> I did an ESEARCH on the DM file, looking for E115.  I did not find it 
> in MM, but did find it in the following:
> _SB.GENERAL.S
> _SB.LOGIN
> _SB.SYSMENU
> _SB.USER.CHECK
>
> I did not find it in _MM, but this still looks like progress.
>
> I do not have access to SB source code, but at least this is something 
> I can send back to Epicor, who can hopefully get with Rocket.
>
> JRI
>
>
> -----Original Message-----
> From: [email protected] [mailto:
> [email protected]] On Behalf Of Kevin King
> Sent: Tuesday, November 26, 2013 12:36 AM
> To: U2 Users List
> Subject: [U2] Mysterious Error Message
>
> John, look for [E115].  That's how the error will appear in the SB+ 
> routines.  I'm guessing that the problem is that RB is connecting to 
> SB through the install accounts but DMSECURITY is being referenced 
> locally, hence the checksum mismatch.
>
> On Monday, November 25, 2013, Israel, John R. wrote:
>
> > Yes - the LOGIN paragraphs are the same.
> >
> > Yes - the iConnect agents are essentially the same (paths are 
> > obviously
> > different) and they are all enabled.  The last change I made to 
> > iConnect was 3-4 weeks ago to map a new field and that worked (and 
> > is still working in LIVE).
> >
> > I have done an ESEARCH on all the BP files I can think of in 
> > Redback, iConnect & the Avanté account itself.  Even looking through 
> > source codes and object code, I cannot find "RECORD CORRUPT" 
> > anywhere.  Maybe I missed something, maybe it is more cryptic than I 
> > would expect, maybe something else.  Bottom line: I do not have a 
> > clue what program is causing this, what "II" record it thinks is corrupt, etc.
> >
> > JRI
> >
> > -----Original Message-----
> > From: [email protected] [mailto:
> > [email protected]] On Behalf Of Cook, Amy
> > Sent: Monday, November 25, 2013 1:17 PM
> > To: U2 Users List
> > Subject: Re: [U2] Mysterious Error Message
> >
> > Hi John,
> > ok, so let's think this through...
> > RedBack is using an iConnect agent to login through SB+ and execute 
> > the screen.
> > That message is an SB+ message.
> >
> > So...my first question would be - are the LOGIN paragraphs the same 
> > between accounts where it's working and where it's not?
> > The 2nd would be - is the iconnect Agent, as defined the Site setup 
> > the same between sites? Is that agent enabled? (I'm assuming the 
> > backend iConnect accounts are shared per realm?)
> >
> > -----Original Message-----
> > From: [email protected] [mailto:
> > [email protected]] On Behalf Of Israel, John R.
> > Sent: Monday, November 25, 2013 8:46 AM
> > To: U2 Users List
> > Subject: [U2] Mysterious Error Message
> >
> > We use UniData/HPUX w/ SB and Redback.  We are running Epicor's 
> > Avanté which uses iConnect.
> > For arguments sake, I have 3 UniData accounts: TEST, PILOT & LIVE.
> > I have 3 web sites (TEST, PILOT & LIVE) that connect as you would expect.
> > 3-4 weeks ago, a change was made in Sales Order Entry in SB.  I had 
> > to make a minor tweak for this to work via the web sites.  All was 
> > good with all three web sites.
> > Due to unrelated issues, our TEST account has a temporary 
> > stand-alone copy of DMSECURITY.
> >
> > Other people on my team have made a few changes in SB Sales Order 
> > Entry and asked that I verify that the web site still worked.  One 
> > change was in TEST and another (untested) one was in PILOT.  Order 
> > Entry was now failing on both web sites, but LIVE was still working.
> > The change in PILOT was unrolled, but we still had the problem.
> >
> > The actual error we are getting in the Redback log is "II RECORD 
> > CORRUP! - CONTACT SYSTEM ADMINISTRATOR"
> >
> > If the problem were only in TEST, I would blame my local copy of 
> > DMSECURITY.  Since the problem is also in PILOT but NOT in LIVE 
> > (which share the standard DMSECURITY file), this tells me it is not 
> > the DMSECURITY file, but rather something that is local to each account.
> >
> > Has anyone seen this before?  Any thoughts or suggestions?
> >
> > JRI
> > _______________________________________________
> > U2-Users mailing list
> > > http://cp.mcafee.com/d/5fHCN8i6zqbbPX5SnNO9KVJ6WarZQrFCzASzt5d-Waq
> > > 9EVd
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> > 4P 
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