Re: [U2] wasted time on rs.com

Baker:

Can't agree more.  You'd think it would be easy to simply index your 
help site, place a search box on each page, then let people search for 
anything...but alas.  [sigh]  This is so difficult that we all ignore it 
and open our sites up to search engines. I did it on Microsoft one time 
and what a nightmare that was.  :-)

Bill
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----- Original Message -----
*From:* [email protected]
*To:* U2 Users List <[email protected]>
*Date:* 2/21/2014 6:45 AM
*Subject:* Re: [U2] wasted time on rs.com
> Charles, your point is well taken.  I am on the site alot, and have the
> same struggles finding what I need.
> The other day I was searching for a specific Tech bulletin .... the exact
> number, and it wouldn't find it.
>
> Regards,
> R. Baker Hughes
> Senior UV DBA, Wipro/NMG
>
>
> From:   Charles Stevenson <[email protected]>
> To:     U2 Users List <[email protected]>,
> Date:   02/21/2014 08:37 AM
> Subject:        Re: [U2] wasted time on rs.com
> Sent by:        [email protected]
>
> The question was "Why can't it be easy to find?"
> not "Where is it?"
>
> Searching Rocket website is difficult.
>
> The other day someone on this list was searching for Tech support
> Survivor's guide.
> Did he find it?  We were told he needed a 2UBC login to get to it.  Not
> for the riffraff.
>
> Try finding Mark Baldridge's "Hitchhiker's Guide To UniVerse", which
> should be required reading.
> Go to www.rocketsoftware.com  homepage & enter some variants of
>       "Hitchhiker's guide to the universe"
> at the search prompt of rocket software homepage.
>        "Your search yielded no results"
> Keep going.   You can limit the product families to "U2". (Although I
> don't think that really does anything.)  Nada.
> Tell me how long it takes to find it.
>
> Try to find out what particular error codes mean.
>
> Known issues and the release where they are fixed are buried in some
> help file you can get to only by looking up particular releases in a
> product matrix and downloading the entire help file.
> At least, that's the only way I've found.
>
> Do you have to do that for Lnux? MS? HP? any other software product you
> use?
> I used a new MS backup tool to backup a Win8 server & its virtual
> servers.  I got an error code.  I am decidedly not a windows
> administrator.  But on 1st attempt I found a useable MS answer.
>
> I rely on this u2-list.  It's quicker to post a question here than wade
> through RS looking for anything.
> A couple weeks ago I couldn't remember syntax for the old, arcane
> "Revise".  Posted the q here & got 2 answers.
>
>
> On 2/20/2014 8:05 PM, [email protected] wrote:
>> It is on the Tech Connect website.  You might need a u2tc login to get to
>> the product matrix.
>> https://u2tc.rocketsoftware.com/matrix.asp
>>
>> Then enter Product desired, and OS:
>> https://u2tc.rocketsoftware.com/buildmatrix.asp
>>
>> Regards,
>> R. Baker Hughes
>> Senior UV DBA, Wipro/NMG
>>
>>
>> From:   Marc Harbeson <[email protected]>
>> To:     U2 Users List <[email protected]>,
>> Date:   02/20/2014 11:00 AM
>> Subject:        [U2] wasted time on rs.com
>> Sent by:        [email protected]
>>
>> why can the download for the U2 clients not be easy to find on the web
>> site?!?!?
>>
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