Re: kleopatra: An error occurred while fetching the certificates from the backend

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On Dienstag, 13. Januar 2009, Andreas Petzold wrote:
> Quoting Bernhard Reiter <[email protected]>:
> > On Mittwoch, 7. Januar 2009, Andreas Petzold wrote:
> >> when opening kleopatra it throws the following error
> >>
> >> An error occurred while fetching the certificates from the backend:
> >> End of file
> >
> > From the log it seems to
> > Maybe one that does not result into anything.
>
> sorry, I don't understand what you mean here?

I've meant that it tried to fetch and external certificate
as far as I have studied the log.

> > Does it go away if you switch away from external certificates
> > to internal ones in the search dialog?
>
> switching from local to external certs doesn't result in an error.
> switching back to local certs (which is the default) causes the error.
>
> >> The logfile can be found here
> >>
> >> http://tinyurl.com/7alk5h
> >
> >   4 - 2009-01-07 17:30:54 gpgsm[15650]: looking up issuer at
> > external location
> >   4 - 2009-01-07 17:30:54 gpgsm[15650]: can't connect to the dirmngr -
> > trying fall back
> >   4 - 2009-01-07 17:30:54 gpgsm[15650]: no running dirmngr - starting
> > `/usr/bin/dirmngr'
> > [client at fd 6 connected]
> >   6 - 2009-01-07 17:30:54 dirmngr[15651]: permanently loaded
> > certificates: 0 6 - 2009-01-07 17:30:54 dirmngr[15651]:     runtime
> > cached certificates: 0 6 - 2009-01-07 17:30:54 dirmngr[15651.0] DBG: ->=
 #
> > Home: ~/.gnupg 6 - 2009-01-07 17:30:54 dirmngr[15651.0] DBG: -> #
> > Config: /home/petzold/.gnupg/dirmngr.conf
> >   6 - 2009-01-07 17:30:54 dirmngr[15651.0] DBG: -> OK Dirmngr 1.0.0 at
> > your service
> > [client at fd 4 disconnected]
> >   5 - 2009-01-07 17:30:54 gpg-agent[7363.6] DBG: <- [EOF]
> >   5 - 2009-01-07 17:30:54 gpg-agent[7363]: handler 0xf347af0 for fd 6
> > terminated
> >   6 - 2009-01-07 17:30:54 dirmngr[15651.0] DBG: <- [EOF]
> > [client at fd 6 disconnected]
> >
> >> Please let me know if additional info is required to track down the =A0
> >> cause of the problem.
> >
> > You could try to look enable and look into the dirmngr log.
> > It might be that this is a superflous messsage.
>
> my dirmngr.conf contains
>
> debug-level expert
> log-file socket:///home/petzold/.gnupg/log-socket
>
> so I guess the log I've posted should contain all relevant log
> messages from dirmngr. Should I change these settings?

No. You could try debug-level guru or a newer dirmngr.

> I played around a bit and found out that if I disable
>
> Kleopatra->Settings->Configure GpgME Backend->GPG for S/MIME-> Fetch
> missing issuer certs
>
> then the error is gone.

Could you post a message where this problem appears to the public?
At least I could check if I have the same problems with the particular=20
certificate.
>
> > Do you encounter other problems?
>
> After disabling the option above, I can't verify any signatures in
> kmail. Actually, it also doesn't work if I enable the fetch option.
> However, I can validate all the certificates inside kleopatra if the
> fetch option is disabled.
>
> A log of the failed signature validation can be found here:
>
> http://tinyurl.com/8bo4ru
>
> To my quite untrained eye, there is no indication of a failure in this
> log. I'm at loss :-( Hope we can track this down sooner rather than
> later.

What is the result: Not enough information to verify signature? Yellow colo=
r?
Is there an audit log button? If yes, what does pressing it say?
What is the debugging level of gpgsm.conf? Maybe try "expert" or "guru" the=
re.
You should also check the .xsession output of kmail.

Bernhard


=2D-=20
Managing Director - Owner: www.intevation.net      (Free Software Company)
Germany Coordinator: fsfeurope.org. Coordinator: www.Kolab-Konsortium.com.
Intevation GmbH, Osnabr=FCck, DE; Amtsgericht Osnabr=FCck, HRB 18998
Gesch=E4ftsf=FChrer Frank Koormann, Bernhard Reiter, Dr. Jan-Oliver Wagner

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