Re: Call disconnecting from conference room after ~30 seconds

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Hi again,

I wouldn't worry about this one after all.

It turns out that this problem affects all calls, not just conference room
(it just so happened all my calls were brief!)  However, I imagine it's the
issue described here (
http://wiki.ekiga.org/index.php/Enable_port_forwarding_manually).  Since I
only started getting the error about this after using Ekiga for a little
while, I assumed it was a red-herring since I'd already set up my SIP
account network settings.  On reflection, this is something different
(general settings, not account settings), though, so it probably is this.
I can't do port forwarding as I'm on a network with others and so would be
monopolising those ports, so I'm going to look into different VOIP software=
.

Thought I should post an update in case others hit this issue (and to
prevent anyone feeling the need to trawl through the log file!)  All the
best,
Sam

Sam Partington
Technical Lead

My working days are usually Mon - Thurs, but this often varies in school
holidays <https://www.gov.uk/school-term-holiday-dates/oxfordshire>.



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On Mon, 17 Dec 2018 at 11:49, Sam Partington <[email protected]> wrote=
:

> Hi there,
>
> (I understand from http://wiki.ekiga.org/index.php/Debugging_Ekiga
> thatthis is the place to send requests for debugging help.)
>
> I've been using Ekiga for SIP and it works fine when calling ordinary
> numbers.  However, we have a work conference room (from Gradwell), and wh=
en
> I call that, I am prompted for a PIN (which I enter), I can join the
> conference and hear and be heard, but after about 30 seconds of discussio=
n,
> my connection to the call disconnects and I leave the conference room.
>
> I've recorded the debug logs here (
> https://drive.google.com/open?id=3D1H0ADLREyf7je6trgWLzPXdXzsflhgqLp), an=
d
> am wondering it anyone can help me work out what's going on?
>
> Many thanks
> Sam
>
> Sam Partington
> Technical Lead
>
> My working days are usually Mon - Thurs, but this often varies in school
> holidays <https://www.gov.uk/school-term-holiday-dates/oxfordshire>.
>
>
>
> www.whiteoctober.co.uk
> Office: +44 (0)1865 920 707
>
> The Lead Developer
> <https://theleaddeveloper.com/?utm_source=3Dwoe&utm_medium=3Demail&utm_ca=
mpaign=3Dsignature> =E2=80=93
> Austin, New York, London
>
> SeleniumConf
> <https://seleniumconf.us/?utm_source=3Dwoe&utm_medium=3Demail&utm_campaig=
n=3Dsignature>
> AngularConnect
> <https://angularconnect.com/?utm_source=3Dwoe&utm_medium=3Demail&utm_camp=
aign=3Dsignature>
>
> This email message and any attachments are confidential and solely for th=
e
> use of the intended recipient. If you are not the intended recipient, you
> have received this message in error. Please notify us immediately and
> delete the message from your computer. You should not distribute, copy or
> disclose its contents to any other person. Any views or opinions expresse=
d
> in this email are solely those of the author and do not necessarily
> represent those of White October Limited. White October is a private
> limited company registered in England & Wales under registration number
> 3982889. The company=E2=80=99s registered office is at 264 Banbury Road, =
Oxford,
> OX2 7DY.
>

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<div dir=3D"ltr"><div dir=3D"ltr">Hi again,<div><br></div><div>I wouldn&#39=
;t worry about this one after all.</div><div><br></div><div>It turns out th=
at this problem affects all calls, not just conference room (it just so hap=
pened all my calls were brief!)=C2=A0 However, I imagine it&#39;s the issue=
 described here (<a href=3D"http://wiki.ekiga.org/index.php/Enable_port_for=
warding_manually">http://wiki.ekiga.org/index.php/Enable_port_forwarding_ma=
nually</a>).=C2=A0 Since I only started getting the error about this after =
using Ekiga for a little while, I assumed it was a red-herring since I&#39;=
d already set up my SIP account network settings.=C2=A0 On reflection, this=
 is something different (general settings, not account settings), though, s=
o it probably is this.=C2=A0 I can&#39;t do port forwarding as I&#39;m on a=
 network with others and so would be monopolising those ports, so I&#39;m g=
oing to look into different VOIP software.</div><div><br></div><div>Thought=
 I should post an update in case others hit this issue (and to prevent anyo=
ne feeling the need to trawl through the log file!)=C2=A0 All the best,</di=
v><div>Sam</div><div><br></div><div><div><div dir=3D"ltr" class=3D"gmail_si=
gnature"><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div>=
<div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div di=
r=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"lt=
r"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div=
 dir=3D"ltr"><font color=3D"#000000">Sam Partington=C2=A0</font><br><font c=
olor=3D"#666666">Technical Lead</font></div><div dir=3D"ltr"><font color=3D=
"#666666"><br></font></div><div dir=3D"ltr">My working days are usually Mon=
 - Thurs, but this often varies in <a href=3D"https://www.gov.uk/school-ter=
m-holiday-dates/oxfordshire" target=3D"_blank">school holidays</a>.</div><d=
iv dir=3D"ltr"><div><font color=3D"#666666"><br><img src=3D"http://www.whit=
eoctober.co.uk/img/wo-logo-email-footer.png" width=3D"200" height=3D"32"><b=
r><br></font></div><div><font color=3D"#666666"><a href=3D"http://www.white=
october.co.uk" target=3D"_blank">www.whiteoctober.co.uk</a><br>Office: +44 =
(0)1865 920 707</font></div><div><span><p dir=3D"ltr" style=3D"line-height:=
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</div><div><font color=3D"#666666"><br></font></div><div><font size=3D"1" c=
olor=3D"#cccccc">This email message and any attachments are confidential an=
d solely for the use of the intended recipient. If you are not the intended=
 recipient, you have received this message in error. Please notify us immed=
iately and delete the message from your computer. You should not distribute=
, copy or disclose its contents to any other person. Any views or opinions =
expressed in this email are solely those of the author and do not necessari=
ly represent those of White October Limited. White October is a private lim=
ited company registered in England &amp; Wales under registration number 39=
82889. The company=E2=80=99s registered office is at=C2=A0264 Banbury Road,=
 Oxford, OX2 7DY.<br></font></div></div></div></div></div></div></div></div=
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div></div></div><br></div></div></div><br><div class=3D"gmail_quote"><div d=
ir=3D"ltr">On Mon, 17 Dec 2018 at 11:49, Sam Partington &lt;<a href=3D"mail=
to:[email protected]">[email protected]</a>&gt; wrote:<br></div><=
blockquote class=3D"gmail_quote" style=3D"margin:0px 0px 0px 0.8ex;border-l=
eft:1px solid rgb(204,204,204);padding-left:1ex"><div dir=3D"ltr"><div dir=
=3D"ltr"><div><div>Hi there,</div><div><br></div><div>(I understand from <a=
 href=3D"http://wiki.ekiga.org/index.php/Debugging_Ekiga" target=3D"_blank"=
>http://wiki.ekiga.org/index.php/Debugging_Ekiga</a> thatthis is the place =
to send requests for debugging help.)</div><div><br></div><div>I&#39;ve bee=
n using Ekiga for SIP and it works fine when calling ordinary numbers.=C2=
=A0 However, we have a work conference room (from Gradwell), and when I cal=
l that, I am prompted for a PIN (which I enter), I can join the conference =
and hear and be heard, but after about 30 seconds of discussion, my connect=
ion to the call disconnects and I leave the conference room.</div><div><br>=
</div><div>I&#39;ve recorded the debug logs here (<a href=3D"https://drive.=
google.com/open?id=3D1H0ADLREyf7je6trgWLzPXdXzsflhgqLp" target=3D"_blank">h=
ttps://drive.google.com/open?id=3D1H0ADLREyf7je6trgWLzPXdXzsflhgqLp</a>), a=
nd am wondering it anyone can help me work out what&#39;s going on?</div><d=
iv><br></div><div>Many thanks</div><div>Sam</div></div><br clear=3D"all"><d=
iv><div dir=3D"ltr" class=3D"gmail-m_-7189518778579403257gmail_signature"><=
div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=3D"ltr"><div><div dir=
=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr=
"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div =
dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"ltr"><div dir=3D"=
ltr"><font color=3D"#000000">Sam Partington=C2=A0</font><br><font color=3D"=
#666666">Technical Lead</font></div><div dir=3D"ltr"><font color=3D"#666666=
"><br></font></div><div dir=3D"ltr">My working days are usually Mon - Thurs=
, but this often varies in <a href=3D"https://www.gov.uk/school-term-holida=
y-dates/oxfordshire" target=3D"_blank">school holidays</a>.</div><div dir=
=3D"ltr"><div><font color=3D"#666666"><br><img src=3D"http://www.whiteoctob=
er.co.uk/img/wo-logo-email-footer.png" width=3D"200" height=3D"32"><br><br>=
</font></div><div><font color=3D"#666666"><a href=3D"http://www.whiteoctobe=
r.co.uk" target=3D"_blank">www.whiteoctober.co.uk</a><br>Office: +44 (0)186=
5 920 707</font></div><div><span><p dir=3D"ltr" style=3D"line-height:1.2;ma=
rgin-top:0pt;margin-bottom:0pt"><a href=3D"https://theleaddeveloper.com/?ut=
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or:rgb(255,255,255);font-weight:700;font-style:normal;font-variant:normal;t=
ext-decoration:underline;vertical-align:baseline;white-space:pre-wrap">The =
Lead Developer</span></a><span style=3D"font-size:10pt;font-family:Arial;co=
lor:rgb(102,102,102);background-color:rgb(255,255,255);font-weight:700;font=
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ign:baseline;white-space:pre-wrap">=E2=80=93 Austin, New York, London</span=
></p><p dir=3D"ltr" style=3D"line-height:1.2;margin-top:0pt;margin-bottom:0=
pt"><span><a href=3D"https://seleniumconf.us/?utm_source=3Dwoe&amp;utm_medi=
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an></div><div><font color=3D"#666666"><br></font></div><div><font size=3D"1=
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limited company registered in England &amp; Wales under registration number=
 3982889. The company=E2=80=99s registered office is at=C2=A0264 Banbury Ro=
ad, Oxford, OX2 7DY.<br></font></div></div></div></div></div></div></div></=
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</blockquote></div>

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