Re: Re: Capabilities Question

Alle 15:24, venerdì 18 marzo 2005, Tony Stocker ha scritto:
> Luca,
>
> That's great news!
>
> As far as the number of calls at one time goes we really only need to
> make one at a time.  

ok..,. with a 4-lines boards you've too much lines :-)

> Here's the basic logic framework we're looking at 
> using:
>
> 1. Problem detected
> 2. Send emails to on-call personnel, set email-sent flag
> 3. Wait for period of time n
> [If on-call personnel logs in to check problem, they will manually set
> flag on-call-responded]
> 4. Check on-call-responded flag, if not set then initiate call
> 5. Call first on-call responder and play message
> 6. ??
>
> Actually here is where I have another capabilities question.  Right
> now I think since Bayonne can make the call, which is the main thing,
> everything else would just be gravy but it would be nice to know if it
> can do the following as well.
>
> Can Bayonne wait for a response from the person it called?  For
> instance let's say the message Bayonne plays goes something like
> "There is a problem.  Please enter your responder code to verify that
> you have been contacted."  Can the system wait for the person called
> to key in their code using the telephone number pad?  The main reason
> for this is in case the on-call person's voicemail or something picks
> up instead, also for accountability that yes indeed the on-call person
> received the call.  If the code isn't entered (in some period of time)
> then the script would use Bayonne to call the next on-call person on
> the list, and so forth.

of course, with bayonne you wait for input, check it and have an 
authentication

>
> I know that's a bit more complicated than my initial question, but the
> more I thought about this last night I realized there were some issues
> that needed to be addressed if possible.
>
with bayonne it's not complicated at all

bye

Lua