Re: SF Tickets system

On 2013-01-31 15:48Z, Earnie Boyd wrote:
> Currently we have four tickets systems for the project.  I'm thinking
> of moving that to just one tickets system with a name of "Issues".
> I've been working in the "Bugs" ticket system and would rename it to
> "Issues".  I would then move the data from "Support Requests",
> "Patches" and "Feature Requests" into the "Issues" ticket system as I
> review those tickets.

An issue that begins as a feature or support request can evolve
into a patch, new code in the repository, etc.; then, testing
that can produce defect reports. It's better to keep the whole
topic together in a single tracker. It doesn't make much sense
to group topics by the manner in which they began.

And one tracker is easier to search than many.

> Links in the archives and other tickets are already invalidated with
> the SF upgrade so this is not an issue to consider.

Then this is a golden opportunity.


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