RE: [OFFICIAL] WORST support email I have ever received

I expect many, many replies to this. Mario, you have to remember that for
every idiot there are 1,000 people that love Imatch and all you do for it.
You don't see this type of dedication with other programmers.
 
I, for one, thank you for all you do.
 
-- Paul Wood

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From: photools Support [mailto:[email protected]] 
Sent: Monday, January 31, 2005 3:06 PM
To: [email protected]
Subject: [imatchuserforum] [OFFICIAL] WORST support email I have ever
received



A user who's name I don't disclose here wrote me this email in response to
his
posting here on the user forum and my replies:

[Quote begin]

very positive response.  if you helps were helpful, perhaps you wouldn't get
some many questions. 

I really want nothing to do with your product or attitude. An honorable man
would refund my money - oops, there's the catch.

I can only guess how you create so many ass kissing customers, it certainly
isn't from your support.  You seem to be a shallow little programmer that is
filled with a undue sense of self importantance.

Now be gone - send refund please, you have not fulfilled your
responsibility.

[Quote End]


I must say that never received such a bad email in over six years in the
shareware business. I't totally upset.

-- Mario





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