Re: [OFFICIAL] WORST support email I have ever received

Hi Mario,

Every user had the opportunity to test IMatch before making up their mind. I 
have never seen anything that forced anyone to buy IMatch. Since there is no 
product to return, I see no way for a software vender to give a refund. Even 
when the software comes on a CD, breaking the seal often makes a refund impossible.

Considering this and other factors, I must consider the author of the message 
that you quote to be a fool. There are many fools in the world and if you listen 
to them, many are nasty. Nasty and fool go hand in hand because part of being a 
fool is that they don't know better than to be nasty and can not learn.

Most likely this fool considers me to be on of your "many ass kissing customers" 
  because I like IMatch, I like the support that you provide, and, even though 
we have never met, I like you. It doesn't bother me to tell someone what I think 
of them whether negative or positive but I tend to hold back on the negative 
comments because I know better. If I had no restraint, I would be a fool like 
the message's author.

I am not upset by being called an "ass kissing customer" and you should not be 
upset by a fool's message. Just read the message as being the most foolish 
customer support message you have every received and be thankful there have not 
been worse. Fools can get far nastier. This one probably will.

Richard

photools Support wrote:

> 
> A user who's name I don't disclose here wrote me this email in response to his
> posting here on the user forum and my replies:
> 
> [Quote begin]
> 
> very positive response.  if you helps were helpful, perhaps you wouldn't get
> some many questions. 
>  
> I really want nothing to do with your product or attitude. An honorable man
> would refund my money - oops, there's the catch.
>  
> I can only guess how you create so many ass kissing customers, it certainly
> isn't from your support.  You seem to be a shallow little programmer that is
> filled with a undue sense of self importantance.
>  
> Now be gone - send refund please, you have not fulfilled your responsibility.
> 
> [Quote End]
> 
> 
> I must say that never received such a bad email in over six years in the
> shareware business. I't totally upset.
> 
> -- Mario


 
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