forum guidelines/CoC/complaints

Hi Friends,
        I've previously volunteered to lead an effort to write the rules and 
guidelines for the new forum.  Except for the rules about selecting staff and 
staff responsibilities, I think the community CoC should suffice.  So I was just 
reviewing it.

        One thing specifically that I would like in the forum rules is a clear 
and concrete method where members can file a complaint and have it fairly heard 
and settled.

        In the CoC, apparently all that's available is contact Krzysztof 
Kosiński: [email protected].  Unless the complaint is about a moderator, in 
which case members are supposed to contact the Board.

        First question - Why is it a different process for complaints about 
moderators?

        2nd - Can I at least say that Krzysztof Kosiński has some training and 
experience in conflict resolution?  Or do we have other community members with 
such qualifications, who could do this for the forum?

All best,
brynn




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