Re: Re: about your concept

On Fri, Jul 23, 2004 at 02:44:51PM +0100, Andrew Suffield wrote:
> I am not impressed by the "I have a worse job than you" form of
> argument. Never have been.

Wasn't meant to impress. I have no need to impress you. There is
quite a different point in there. Can you deal with it?


> And that's just it. You deal with it repeatedly from the same
> people.

Now, yes. Previously, hardly. I'd explain but you'd think I was trying
to impress you. Suffice to say that foreign exchange students don't stay
all that long and most of them only spoke some form of chinese.


> I don't. I'd say my approach works rather better.

If you'd change your approach the people wouldn't move away in disgust,
so you'd actually get to deal with the same people more often. And that
does have its advantages. Might even get rid of some of your prejudices.


> > Think about it, 400-something people on the list and one really bad
> > question in a week. Nothing to worry about, easily dealt with. When done
> > right the problem will even solve itself in time, by word of mouth. But
> > it needs sowing. Don't be sowing wind.
> 
> Not yet. When we're ready for more serious people,

Wasn't talking about that. Was talking about the amount of bad questions
you seem so affraid of you want to scare them away. I am saying it's not
that bad, and if you deal with it properly it'll get even much less.

One good way of doing that is to keep a FAQl: answer a question, distill
and publish. Next time the same question or something similar comes up
you point to the FAQl, saving you from answering the same again. And the
questioner got an actual answer for once. Much easier on the people with
the knowledge, much easier on the people with the questions to browse
and get answers without bothering people doing other stuff.


-- 
  j p d (at) d s b (dot) t u d e l f t (dot) n l .