Receptionist & Frontline Training
[email protected] (Tanya Milbank) Sun, 18 Oct 2009 04:07:52 -0500
| Newsgroups | gmane.comp.handhelds.linux.familiar |
|---|---|
| Message-ID | <[email protected]> |
--===============1385113610== Content-Type: multipart/alternative; boundary="----=_NextPart_P_115thDream" ------=_NextPart_P_115thDream Content-Type: text/plain; Content-Transfer-Encoding: 7bit Projman.gif RECEPTIONIST TRAINING BOOK NOW TO SECURE YOUR PLACE *Listening & speaking Techniques *Voice characteristics *Answering calls *Answering roles *Answering techniques *Message taking *Operators and receivers *Message taking techniques *Holding and transferring calls *Holding and transferring techniques *Common hold and transfer situations *Screening calls *Screening categories *Handling complaint calls *Complaint handling techniques *Self evaluation See below for a list of our other courses - To unsubscribe go to the base of the e mail Business Writing: Advanced Writing Skills Business Writing That Works Email Etiquette & Business English Writing for Service Excellence Writing Reports & Proposals ETDP Training: Train The Trainer Moderator Training Assessor Training [email protected] "mailto:%[email protected]" Human Resource Suite of Products: Facilitation Skills: Becoming a Great Trainer Train The Trainer Getting Employees Off to a Good Start Hiring Smart HR for the Non-HR Manager Change - How To Deal With It Communication Strategies Conducting Effective Performance Reviews Conflict Resolution - Dealing With Difficult People Coaching: A Leadership Skill Managing Differences in the Workplace Managing Employee Performance Minute-taker's Workshop Motivating Your Workforce Problem-solving & Decision Making Train-the-trainer: The Practical Trainer Sales Courses: Marketing & Sales Prospecting for Leads Like a Pro Selling Smarter Telesales Excellence Using the Telephone as a Sales Tool Negotiating for Results Self-esteem & Assertiveness Skills Finance Training Finance for Non-Finance Managers [email protected] "mailto:%[email protected]" For more information contact us on [email protected] "mailto:%[email protected]" or e mail 011 8888224 PO Box 2006 Rivonia 2128 Brain Gym Training: Neuro Integration Movements (NIM) BRAIN GYM 101 >From Vision to Reality Brain & Brawn Call Centre Courses : Call Centre Management Diploma NQF Level 5 Call Centre Learnership NQF Level 5 Call Centre Agent Qualification NQF Level 2 Stress in the Call Centre - How to Manage It Stress Management [email protected] "mailto:%[email protected]" Health and Safety: First Aid Level 1 First Aid Level 2 Basic Fire Awareness Course HIV/AIDS Awareness Customer Service 3 Day Customer Service Excellence 1 Day Customer Service Excellence (condensed) Critical Elements of Customer Service Managing Customer Service Receptionist & Personal Assistant Training Telephone & Frontline Etiquette PA / Administrative Assistant Skills Stock Control Inventory Management [email protected] "mailto:%[email protected]" Public Speaking Management & Supervisory Development Courses: Becoming Leadership Material The Professional Supervisor Teambuilding Teamwork: Building Better Teams The Art of Delegating Effectively The Art of Making Meetings Work Time Management Understanding Project Management Unsubscribe http://www.sa-contact.co.za/cgi-bin/uls/uls.cgi?ulsRemove=17-22955=36 http://www.sa-contact.co.za/cgi-bin/uls/uls_mem.cgi?login=Yes&action=process&subscriberid=17-22955&[email protected] ------=_NextPart_P_115thDream Content-Type: text/html; <html><HEAD><TITLE>Projman.gif</TITLE> <STYLE type=text/css> .style5 {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; } .style77 {color: #FFFFFF} .style84 { color: #FFFFFF; font-size: 14px; font-family: Verdana, Arial, Helvetica, sans-serif; font-style: italic; font-weight: bold; } .style90 {color: #FFFF00} .style91 {font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; color: #FFFFFF; } .style189 {color: #003333; font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10px; } .style191 {color: #003300} </STYLE> </HEAD> <BODY style="BACKGROUND-COLOR: #fffffe" bgColor=#ffffff> <DIV align=left></DIV> <TABLE cellSpacing=0 cellPadding=0 width=760 bgColor=#660000 border=0> <TR bgColor=#00cc33> <TD colSpan=2 height=85> <DIV align=center><IMG height=39 src="http://www.strain.co.za/topsol.gif" width=700></DIV></TD></TR> <TR> <TD vAlign=top align=middle bgColor=#000000> </TD> <TD vAlign=top align=middle bgColor=#000000 height=19> </TD></TR> <TR bgColor=#00cc33> <TD vAlign=top align=middle> </TD> <TD vAlign=top align=middle height=19> </TD></TR> <TR> <TD vAlign=top align=middle bgColor=#000000> </TD> <TD vAlign=top align=middle bgColor=#000000 height=19> </TD></TR> <TR bgColor=#66cc66> <TD vAlign=top align=middle width=367><IMG height=551 src="http://www.strain.co.za/Receptionisttick%20.gif" width=244> <br></TD> <TD vAlign=top align=middle width=393 bgColor=#66cc66 height=777> <P class=style5 align=center><SPAN class=style84> <br><SPAN class=style191>RECEPTIONIST TRAINING <br> <br>BOOK NOW TO SECURE YOUR PLACE </SPAN></SPAN></P> <TABLE width=280 border=1> <TR> <TD width=270> <p> <br> </P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Listening & speaking Techniques</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Voice characteristics</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Answering calls </FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Answering roles</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Answering techniques</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Message taking</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Operators and receivers</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Message taking techniques</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Holding and transferring calls</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Holding and transferring techniques</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Common hold and transfer situations</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Screening calls</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Screening categories</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Handling complaint calls</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Complaint handling techniques</FONT></SPAN></P> <P class=MsoNormal style="MARGIN: 0cm 0cm 10pt 35.7pt"><SPAN style="COLOR: white; mso-themecolor: background1"><FONT face=Calibri>*Self evaluation</FONT></SPAN></P> <br> <br></TD></TR></TABLE> <P class=style5 align=center><SPAN class=style84></SPAN></P> <P class=style5 align=center> <br><SPAN class=style77> <br></SPAN></P> <P class=style91 align=center><SPAN class=style90><SPAN class=style77><b> <br></b></SPAN></SPAN></P></TD></TR></TABLE> <br>See below for a list of our other courses - To unsubscribe go to the base of the e mail <br> <br> <br> <TABLE cellSpacing=0 cellPadding=7 width=490 align=center border=0> <TR bgColor=#ffffff> <TD vAlign=top borderColor=#000033 width=242 height=786><SPAN class=style189><b>Business Writing:</b> <br> <br>Advanced Writing Skills <br>Business Writing That Works <br>Email Etiquette & Business English <br>Writing for Service Excellence <br>Writing Reports & Proposals <br> <br><b>ETDP Training:</b> <br> <br>Train The Trainer <br>Moderator Training <br>Assessor Training <br> <br><A href="mailto:%[email protected]"><b>[email protected]</b></A> <b> <br> <br>Human Resource Suite of Products:</b> Facilitation Skills: Becoming a Great Trainer <br>Train The Trainer <br>Getting Employees Off to a Good Start <br>Hiring Smart <br>HR for the Non-HR Manager <br>Change - How To Deal With It <br>Communication Strategies <br>Conducting Effective Performance Reviews <br>Conflict Resolution - Dealing With Difficult People <br>Coaching: A Leadership Skill <br>Managing Differences in the Workplace <br>Managing Employee Performance <br>Minute-taker's Workshop <br>Motivating Your Workforce <br>Problem-solving & Decision Making <br>Train-the-trainer: The Practical Trainer <br> <br><b>Sales Courses: </b> <br>Marketing & Sales <br>Prospecting for Leads Like a Pro <br>Selling Smarter <br>Telesales Excellence <br>Using the Telephone as a Sales Tool <br>Negotiating for Results <br>Self-esteem & Assertiveness Skills <br> <br><b>Finance Training </b> <br> <br>Finance for Non-Finance Managers <br> <br><A href="mailto:%[email protected]"><b>[email protected]</b></A> <br> <br> <br> <br> <br> <br> <br>For more information contact us on <A href="mailto:%[email protected]"><b>[email protected]</b></A> or e mail 011 8888224 <br> <br>PO Box 2006 Rivonia 2128 </SPAN></TD> <TD vAlign=top borderColor=#000033 width=220><SPAN class=style189><b>Brain Gym Training: </b>Neuro Integration Movements (NIM) <br>BRAIN GYM 101 <br>From Vision to Reality <br>Brain & Brawn <b> <br> <br>Call Centre Courses : <br></b> <br>Call Centre Management Diploma NQF Level 5 <br>Call Centre Learnership NQF Level 5 <br>Call Centre Agent Qualification NQF Level 2 <br>Stress in the Call Centre - How to Manage It <br>Stress Management <br> <br> <br><A href="mailto:%[email protected]"><b>[email protected]</b></A> <br> <br><b>Health and Safety: </b> <br> <br>First Aid Level 1 <br>First Aid Level 2 <br>Basic Fire Awareness Course <br>HIV/AIDS Awareness <br> <br><b>Customer Service</b> <br> <br>3 Day Customer Service Excellence <br>1 Day Customer Service Excellence (condensed) <br>Critical Elements of Customer Service <br>Managing Customer Service <br> <br><b>Receptionist & Personal Assistant Training <br> <br></b>Telephone & Frontline Etiquette <br>PA / Administrative Assistant Skills <br> <br><b>Stock Control </b>Inventory Management <br> <br><A href="mailto:%[email protected]"><b>[email protected]</b></A> <br> <br><b>Public Speaking </b><b>Management & Supervisory Development Courses:</b> <br>Becoming Leadership Material <br>The Professional Supervisor <br>Teambuilding <br>Teamwork: Building Better Teams <br>The Art of Delegating Effectively <br>The Art of Making Meetings Work <br>Time Management <br>Understanding Project Management <br> <br></SPAN></TD></TR></TABLE> <br> <br> <br> <table bgcolor="#ffffff" border="0" cellpadding="5" cellspacing="0" width="100%"> <tr><td valign="top"><a href="http://www.sa-contact.co.za/cgi-bin/uls/uls.cgi?ulsRemove=17-22955=36" style="color:#0000FF; font-size: 13px; text-decoration: none;">Unsubscribe</a></td> <td valign="top"><a href="http://www.sa-contact.co.za/cgi-bin/uls/uls_mem.cgi?login=Yes&action=process&subscriberid=17-22955&[email protected]" style="color:#0000FF; font-size: 13px; text-decoration: none;"></a></td> </tr> </table> </body> </html> ------=_NextPart_P_115thDream-- --===============1385113610== Content-Type: text/plain; charset="us-ascii" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Content-Disposition: inline _______________________________________________ The Familiar Linux Distribution Familiar mailing list [email protected] https://handhelds.org/mailman/listinfo/familiar irc://irc.freenode.net #familiar --===============1385113610==--