Re: WARNING about Netgear MA701

On Friday 17 October 2003 23:41, David Kramer wrote:
> I posted recently about how my Netgear MA701 died.   My second one, in
> fact.
>
> Today I tried to get it exchanged by calling Netgear support.  I will
> make a long story short and tell you that at first, they would not
> replace it, because the support department was not prepared to
> troubleshoot Linux, since they know nothing about it.
>
> I told them I have a friend with an identical PDA and an identical
> network card.  His card works in my PDA and my card DOES NOT work in his
> PDA, so there really is nothing else to troubleshoot-  It is provably
> inoperable. He said he was sorry, yadayada.  I asked to be escalated and
> talk to his manager. Went through the whole thing again.  He was equally
> as sorry ;) but I could always talk to their premium support for a fee.
>
> In the end, it took me half an hour on my cellphone to India (this is not
> counting the initial hold time, only since I spoke to the first person),
> and eventually had to explain my story, in increasingly aggressive tone,
> to four employees, before finally getting an RMA number.
>
> The moral is, even if you don't feel like I do that it is an inferior
> product, be aware that if you do have problems, you may have trouble
> getting support because you are one of those devil-worshiping Linux user
> heathen.

I got my Linksys WCF12 card today.  The signal strength is not as strong as 
with my Netgear card (when it worked), but it stays on.  I can live with 
that.

It does feel like a better physical fit.  Maybe the slots along the side of 
the MA701 are too big, and that's why it doesn't slide in right all the 
times.

Anyway, the Linksys is doing the job, so I'm happy.