Linksys Support (Re: WARNING about Netgear MA701)

David Kramer wrote:

> I got my Linksys WCF12 card today.  The signal strength is not as strong as 
> with my Netgear card (when it worked), but it stays on.  I can live with 
> that.
> 

Just so you know what to expect with Linksys: I am on my second WCF12 
card, and did have to jump through a few hoops to get an RMA, but 
nothing like what you described.

First of all: Don't carry your Z in a soft case with the wireless card 
still in the CF slot. I think mine began failing because it got bent 
while I was walkig around with the Z in my coat pocket. Codrura over 
plastic is not enough to protect something that sticks up out of the CF 
slot.

Second, the frontline support tech at Linksys wasn't exactly sure about 
the Zaurus either. However, I think this was partly because the WCF12 
was pretty new at the time, and Linksys knew that there was a 
configuration issue with the Z. They had a few notes for it, but not a 
lot. I'd already gotten those from the website. Still, they said nothing 
like "We don't support it."

What really concerned them was whether I had tried it in several 
machines, including a PocketPC/WinCE machine. I'd already done that (and 
proven the card was failing the card into a couple IPaqs at a local 
store). They also wanted to make sure I had tried another WCF12 in the 
Zaurus, so I had to tell them yes. Otherwise, I think they'd have wanted 
to replace it with a WCF11. YMSV, though, since that was about a year 
ago now.

The RMA cross-ship was easy. They sent a new WCF12 in retail packaging, 
and wanted only the damaged card back. IIRC, though, I did have to pay 
postage for the return.


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