Re: general issues

Hi Gregory,

You shouldn't be having any of these issues.

>>> 1) my hd1000 requires somewhat frequent rebooting, rarely can it go the
This is not normal.   We run the nature art pack for weeks at a time in the
Roku  lobby with no reboot required.  How many network shares to you have
mounted?  How many pcs are on your network?  Try with the sound off and/or
no network shares mounted to see if this helps to isolate the problem.   Use
setup/artpacks to turn off or on sound.

The most common cause (by far) of a crashing or hung Roku HD1000 is low
memory.  This happens when there are lots of mounted shares and too much
going on (music and video or photos, etc.).

The second most common cause is the network discovery cron job taking too
long because you have an unusual or unsupported or very large network.

We are working on fixing both in our next software updates, but most users
won't encounter these problems with the latest software.  (1.5.18)

>>> 2) can an external hard drive be connected to the roku? if so, what
Not via USB.  But you can add a NAS drive that support SMB (windows file
sharing) shares.

>>> 3) i cannot get my hd1000 on my wireless network, i am using the
supplied...
Check out the network known issues FAQ in the support section of our web
site.  If that doesn't help, please list your symptoms (what doesn't work)
and we'll try and figure it out.

Anthony

----- Original Message ----- 
From: "Gregory Neu" <[email protected]>
To: "Roku Tech Mail List and Discussion Group"
<[email protected]>
Sent: Tuesday, May 11, 2004 1:30 PM
Subject: [Roku-tech] general issues


> all,
>
> after receiving my roku last week, i am now an enthusiast. i have been
> downloading and puchasing high res content by the droves, and am really
> enjoying watching HD .ts files of sample content (lots of flowers and
shrubs
> so far).
>
> does anyone here know of any good sources to download (or purchase!) HD
> scenery clips, preferrably in .ts format? am i correct in assuming that
.ts
> is a "native" file format for the hd1000? on that note, what other HD
video
> formats does the roku support natively, or otherwise?
>
> on a more technical note, a few issues i have encountered:
>
> 1) my hd1000 requires somewhat frequent rebooting, rarely can it go the
> night in slideshow mode, and never has it lasted more than a few hours
> playing the "aquarium" mpeg that comes with the art pack. i have tried
> playing the content off of different media, and have had varied results -- 
> the best being compact flash thus far. i am running OS version 1.5.18,
which
> i understand is the most current version. is there anything i can do to
> enhance stability?
>
> 2) can an external hard drive be connected to the roku? if so, what
> configuations and hardware have people had success with? is this
> configuration "stable"? is it "faster" than compact flash?
>
> 3) i cannot get my hd1000 on my wireless network, i am using the supplied
> d-link USB adapter provided from rokulabs.com. my wireless network (DHCP)
> and router are in tip top shape and there is "excellent" coverage where
the
> hd1000 is located. any ideas? (if need be, i will use a crossover cable
and
> an access point -- but if that is indeed necessary, what is the
recommended
> setup and hardware?)
>
> i thank you in advance and also apologize for my lack of experience. i
hope
> to become a helpful contributing member to this forum once i get more roku
> hours logged.
>
> kindly,
>
> gregory a. neu
>
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