Re: Review of HD1000 at Digital Producer. (Not entirelypositive)

So if it doesn't work for your application then just send it back 
!  There's a thirty day return policy, no questions asked.  But don't call 
it junk !  This is insulting to the hardworking professionals who created 
it and even more insulting to those of us who use it on a regular basis and 
really like it.  I don't like it what my kids whine and I don't really want 
to hear it from a so-called adult.  Send the unit back and move on !!!


At 11:54 PM 5/27/2004 -0700, you wrote:
>It's too much to pay for junk. And no, I was not aware that I was a "early 
>adopter." I had a problem to solve and I was pointed to this device as 
>being the solution. It simply doesn't work very well and I am 
>disappointed, that's all.
>
>
>
>On May 27, 2004, at 10:41 PM, Ray Nugent (rnugent) wrote:
>
>>$300 bucks is not that much George. If you bought this thing to get high 
>>def content then you've doubtless spent a great deal more on monitor and 
>>other electronics. Lighten up, you knew you were an early adopter but 
>>your acting like a late cycle dumb ass consumer...
>>
>>Ray
>>
>>
>>At 07:44 PM 5/27/2004 -0700, you wrote:
>>>  NOT with my dime. When I spend $300 on something, I expect it to give 
>>> me my money's worth. Now if they want to upgrade me to a device that 
>>> works as advertised and finally give me what I thought I was paying for 
>>> in the first place, then that's another matter.
>>>
>>>George Graves
>>>
>>>
>>>On May 27, 2004, at 6:16 PM, Ray Nugent (rnugent) wrote:
>>>
>>>>I would agree that this first generation box suffers some serious 
>>>>flaws. The unit does not have enough memory to run both Linux and 
>>>>applications and this causes the box to lock up occasionally. Sounds 
>>>>like the only way to fix this is to release a new version of the box 
>>>>with more memory. The UI is a standard issue, release 1 UI and needs 
>>>>enhancing. Show me a new product that doesn't have this problem. I have 
>>>>to disagree on your assertions about support though. When my box had 
>>>>problems the development team was VERY responsive and one even CAME TO 
>>>>MY HOME to try and debug a problem (it ended up being my issue not 
>>>>Roku's). Give these guys a chance, they're on to something...
>>>>
>>>>Ray
>>>>
>>>>
>>>>At 05:33 PM 5/27/2004 -0700, George Graves wrote:
>>>>>It may well be a terrible review, but it certainly mirrors my 
>>>>>experience with the piece of crap HD-1000. I have to reboot the 
>>>>>!@#$%^& thing virtually every time I want to use it. It cannot 
>>>>>remember the path to my networked (via Tbase100 Ether) from one 
>>>>>session to another. Every time I turn it on it goes off looking for 
>>>>>"music" on my hard drive. I DON"T HAVE ANY MUSIC ON MY COMPUTER! I 
>>>>>don't use the Roku for music because I cannot STAND to listen to MP3s. 
>>>>>If it just stayed in that mode for a few minutes, I wouldn't mind so 
>>>>>much but it has to search the entire 160 gigs for "music" which 
>>>>>doesn't exist. It takes seemingly HOURS. Its also slow, the remote is 
>>>>>unresponsive, and the picture quality is not as good as I expected 
>>>>>(even with 6megapixel source material). I' don't blame the reviewer, 
>>>>>I'm not real happy with the HD1000 either and even less happy with 
>>>>>Roku's almost non-existent technical/post sales support. Wished I'd 
>>>>>read such a review before I dropped $300 on this all but worthless lump.....
>>>>>
>>>>>George Graves
>>>>>
>>>>>On May 27, 2004, at 5:07 PM, Jason Burroughs wrote:
>>>>>
>>>>>>Wow that's a horrible review. I hope the roku team contact him, and 
>>>>>>shame on
>>>>>>him for not contacting them along the way. It sounds like he was 
>>>>>>using old
>>>>>>firmware or just had a bad box. Either way, he shouldn't have been 
>>>>>>told to
>>>>>>try 3rd party apps!! He should have reviewed it as a photo and mp3 
>>>>>>viewer,
>>>>>>with maybe a snippet about future possibilities.
>>>>>>
>>>>>>BUT, he was right on about a number of things including the crappy signal
>>>>>>from the remote, the sluggishness of the menus, lack of remembering what
>>>>>>directory you were in when browsing, and overall clumsiness of the gui.
>>>>>>
>>>>>>It would be a dramatically better product if the gui team did some major
>>>>>>work on improving the interface. My fear is that the next generation roku
>>>>>>(maybe with dvi, usb 2.0, and firewire) might be in the works, 
>>>>>>preventing an
>>>>>>aggressive sustaining engineering team from heavily tweaking the hd1000.
>>>>>>
>>>>>>Jason
>>>>>>
>>>>>>-----Original Message-----
>>>>>>From: [email protected]
>>>>>>[mailto:[email protected]] On Behalf Of Hamish Guthrey
>>>>>>Sent: Thursday, May 27, 2004 6:44 PM
>>>>>>To: Roku List
>>>>>>Subject: [Roku-tech] Review of HD1000 at Digital Producer. (Not
>>>>>>entirelypositive)
>>>>>>
>>>>>>http://www.digitalproducer.com/articles/viewarticle.jsp?id=25831-0
>>>>>>
>>>>>>
>>>>>>The reviewer clearly had alot of difficulty with the unit crashing, 
>>>>>>and also
>>>>>>commented that the response times were very slow, and that the interface
>>>>>>left much to be desired.
>>>>>>
>>>>>>I haven't yet played with an HD1000 myself, so I'm not in a position to
>>>>>>comment on the issues raised here.  Is this maybe an earlier release 
>>>>>>of the
>>>>>>OS, or are these known bugs that are being addressed?
>>>>>>
>>>>>>I'm still keen to get one of these for my clients, based solely on the
>>>>>>screensaver feature, and from having read this reveiw it seems the
>>>>>>screensaver is not affected by the problems the reviewer had.
>>>>>>
>>>>>>Cheers,
>>>>>>Hamish
>>>>>>
>>>>>>
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