new book: Service Design (Polaine, Løvlie, Reason)
Louis Rosenfeld <[email protected]>
| Newsgroups | gmane.comp.hci.acm-sigchi.resources |
|---|---|
| Message-ID | <CAF9WUzJ-Wat9EtPLfOjyPavwujuz_6fqDucH6ztAWLJtBbqocw@mail.gmail.com> |
(apologies for cross-posting)
Greetings; just a note that Rosenfeld Media released its newest title
yesterday. FYI...
*SERVICE DESIGN: FROM INSIGHT TO IMPLEMENTATION*
by Andy Polaine, Lavrans Løvlie, & Ben Reason; foreword by John Thackara
Rosenfeld Media; March, 2013. 216 pages.
http://rosenfeldmedia.com/books/service-design/
*Service Design* is an eminently practical guide to designing services that
work for people. It offers powerful insights, methods, and case studies to
help you design, implement, and measure multichannel service experiences
with greater impact for customers, businesses, and society.
Book site: http://rosenfeldmedia.com/books/service-design/
<https://bitly.com/a/search/http%3A%2F%2Frosenfeldmedia.com%2Fbooks%2Fcontent-everywhere%2Fcontent%2Ftestimonials%2F#>
Table of contents:
http://rosenfeldmedia.com/books/service-design/table-of-contents/
93 Illustrations:
http://www.flickr.com/photos/rosenfeldmedia/sets/72157632731881073/
FAQ: http://rosenfeldmedia.com/books/service-design/faq/
Testimonials: http://rosenfeldmedia.com/books/service-design/testimonials/
Louis Rosenfeld / @louisrosenfeld
Rosenfeld Media <http://rosenfeldmedia.com> = 14 UX
books<http://rosenfeldmedia.com/books/>+ 41 UX
consultants <http://rosenfeldmedia.com/consulting/> + 43 UX
courses<http://rosenfeldmedia.com/training/>+ 2
events <http://rosenfeldmedia.com/events/>
---------------------------------------------------------------
To unsubscribe, send an empty email to
mailto:[email protected]
For further details of CHI lists see http://listserv.acm.org
---------------------------------------------------------------