new book: Service Design (Polaine, Løvlie, Reason)
Louis Rosenfeld <[email protected]> Thu, 14 Mar 2013 10:48:32 -0400
| Newsgroups | gmane.comp.hci.experiencedesign |
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| Message-ID | <CAF9WUzL9=FdP9k0eZLfyd-q_aU7QEFWLZaw5CpXKwZwYWSn=nQ@mail.gmail.com> |
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(apologies for cross-posting)
Greetings; just a note that Rosenfeld Media released its newest title
yesterday. FYI...
*SERVICE DESIGN: FROM INSIGHT TO IMPLEMENTATION*
by Andy Polaine, Lavrans L=F8vlie, & Ben Reason; foreword by John Thackar=
a
Rosenfeld Media; March, 2013. 216 pages.
http://rosenfeldmedia.com/books/service-design/
*Service Design* is an eminently practical guide to designing services that
work for people. It offers powerful insights, methods, and case studies to
help you design, implement, and measure multichannel service experiences
with greater impact for customers, businesses, and society.
Book site: http://rosenfeldmedia.com/books/service-design/
<https://bitly.com/a/search/http%3A%2F%2Frosenfeldmedia.com%2Fbooks%2Fconte=
nt-everywhere%2Fcontent%2Ftestimonials%2F#>
Table of contents:
http://rosenfeldmedia.com/books/service-design/table-of-contents/
93 Illustrations:
http://www.flickr.com/photos/rosenfeldmedia/sets/72157632731881073/
FAQ: http://rosenfeldmedia.com/books/service-design/faq/
Testimonials: http://rosenfeldmedia.com/books/service-design/testimonials=
/
Louis Rosenfeld / @louisrosenfeld
Rosenfeld Media <http://rosenfeldmedia.com> =3D 14 UX
books<http://rosenfeldmedia.com/books/>+ 41 UX
consultants <http://rosenfeldmedia.com/consulting/> + 43 UX
courses<http://rosenfeldmedia.com/training/>+ 2
events <http://rosenfeldmedia.com/events/>
[Non-text portions of this message have been removed]
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<p>(apologies for cross-posting)<br>
<br>
Greetings; just a note that Rosenfeld Media released its newest title<br>
yesterday. FYI...<br>
<br>
*SERVICE DESIGN: FROM INSIGHT TO IMPLEMENTATION*<br>
by Andy Polaine, Lavrans L=F8vlie, & Ben Reason; foreword by John Tha=
ckara<br>
Rosenfeld Media; March, 2013. 216 pages.<br>
<a href=3D"http://rosenfeldmedia.com/books/service-design/">http://rosenf=
eldmedia.com/books/service-design/</a><br>
<br>
*Service Design* is an eminently practical guide to designing services that=
<br>
work for people. It offers powerful insights, methods, and case studies to<=
br>
help you design, implement, and measure multichannel service experiences<br=
>
with greater impact for customers, businesses, and society.<br>
<br>
Book site: <a href=3D"http://rosenfeldmedia.com/books/service-design/">http=
://rosenfeldmedia.com/books/service-design/</a><br>
<<a href=3D"https://bitly.com/a/search/http%3A%2F%2Frosenfeldmedia.com%2=
Fbooks%2Fcontent-everywhere%2Fcontent%2Ftestimonials%2F#">https://bitly.com=
/a/search/http%3A%2F%2Frosenfeldmedia.com%2Fbooks%2Fcontent-everywhere%2Fco=
ntent%2Ftestimonials%2F#</a>><br>
Table of contents:<br>
<a href=3D"http://rosenfeldmedia.com/books/service-design/table-of-contents=
/">http://rosenfeldmedia.com/books/service-design/table-of-contents/</a><br=
>
93 Illustrations:<br>
<a href=3D"http://www.flickr.com/photos/rosenfeldmedia/sets/721576327318810=
73/">http://www.flickr.com/photos/rosenfeldmedia/sets/72157632731881073/</a=
><br>
FAQ: <a href=3D"http://rosenfeldmedia.com/books/service-design/faq/">http=
://rosenfeldmedia.com/books/service-design/faq/</a><br>
Testimonials: <a href=3D"http://rosenfeldmedia.com/books/service-design/t=
estimonials/">http://rosenfeldmedia.com/books/service-design/testimonials/<=
/a><br>
<br>
Louis Rosenfeld / @louisrosenfeld<br>
Rosenfeld Media <<a href=3D"http://rosenfeldmedia.com">http://rosenfeldm=
edia.com</a>> =3D 14 UX<br>
books<<a href=3D"http://rosenfeldmedia.com/books/">http://rosenfeldmedia=
.com/books/</a>>+ 41 UX<br>
consultants <<a href=3D"http://rosenfeldmedia.com/consulting/">http://ro=
senfeldmedia.com/consulting/</a>> + 43 UX<br>
courses<<a href=3D"http://rosenfeldmedia.com/training/">http://rosenfeld=
media.com/training/</a>>+ 2<br>
events <<a href=3D"http://rosenfeldmedia.com/events/">http://rosenfeldme=
dia.com/events/</a>><br>
<br>
[Non-text portions of this message have been removed]<br>
<br>
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