Re: mixing it up with Sears/K-Mart (article)

Steve Portigal <[email protected]>
Newsgroups gmane.comp.hci.experiencedesign
Message-ID <[email protected]>
 >"Customer reaction has been great," Gibbons said. "I was in one of the
 >stores and
 >overheard a customer ask, `Did Sears and Kmart merge?'

How is that "great"? That sounds more like "confused" - they can slop 
all the product lines and brands together but unless they create a 
new story to make sense out of it for the customer, seems like 
they'll not be getting as much from this as they could...

Steve Portigal
http://www.portigal.com 



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