Re: Calendar syncing issues

Quoting John H. Bennett III <[email protected]>:

> Quoting "John H. Bennett III" <[email protected]>:
>
>> Quoting Michael J Rubinsky <[email protected]>:
>>
>>> Quoting Michael J Rubinsky <[email protected]>:
>>>
>>>> Quoting John H. Bennett III <[email protected]>:
>>>>
>>>>> Quoting Simon B <[email protected]>:
>>>>>
>>>>>> On 14 Apr 2016 05:35, "John H. Bennett III"  
>>>>>> <[email protected]> wrote:
>>>>>>>
>>>>>>>  Quoting [email protected]:
>>>>>>>
>>>>>>>
>>>>>>>>  
>>>>>>>>      -------- Original message --------
>>>>>>>>    From: Michael J Rubinsky <[email protected]>
>>>>>>>>    Date: 4/5/16 8:11 AM (GMT-06:00)
>>>>>>>>    To: [email protected]
>>>>>>>>    Subject: Re: [kronolith] Calendar syncing issues
>>>>>>>>     
>>>>>>>>
>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>
>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>
>>>>>>>>>> Re-adding the mailing list in CC for the remainder of the  
>>>>>>>>>> discussion.
>>>>>>>>>>
>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>
>>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>>
>>>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>>>
>>>>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Hello all,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I am having an issue getting my calendar to sync, correctly.  
>>>>>>>>>>>>>>> If I add an event using kronolith, then that event won't sync 
>>>>>>>>>>>>>>> to my mobile device.  I will still get the event reminder, and 
>>>>>>>>>>>>>>> the event will be shown in the daily agenda email.  If I add 
>>>>>>>>>>>>>>> an event using my mobile, then that event will sync just fine 
>>>>>>>>>>>>>>> to kronolith.  I've no idea how this get into this state.  
>>>>>>>>>>>>>>> Things had been working just fine until the last set of 
>>>>>>>>>>>>>>> updates, but I'm not sure if those updates are really  
>>>>>>>>>>>>>>> the cause.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> If it will help, I can provide a sync log showing when I add 
>>>>>>>>>>>>>>> an event to my phone, then sync, and when I add with kronolith 
>>>>>>>>>>>>>>> and sync, which hopefully would show something.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I appreciate whatever help can be given to me.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> You don't mention what protocol you are using to synchronize.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> John
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> mike
>>>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> I'm sorry about that.  I am using Activesync.  My mobile device 
>>>>>>>>>>>>> is a Galaxy S6, with Android 6.0.1, Android security patch level 
>>>>>>>>>>>>> February 1, 2016.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Then, yes. Please provide a synclog showing both a successful and 
>>>>>>>>>>>> unsuccessful attempt.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>> Part of my horde/conf.php
>>>>>>>>>>>>> $conf['activesync']['params']['driverconfig'] = 'horde';
>>>>>>>>>>>>> $conf['activesync']['storage'] = 'Sql';
>>>>>>>>>>>>> $conf['activesync']['emailsync'] = true;
>>>>>>>>>>>>> $conf['activesync']['version'] = '14.1';
>>>>>>>>>>>>> $conf['activesync']['auth']['type'] = 'basic';
>>>>>>>>>>>>> $conf['activesync']['autodiscovery'] = 'user';
>>>>>>>>>>>>> $conf['activesync']['outlookdiscovery'] = false;
>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmin'] = 60;
>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmax'] = 2700;
>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatdefault'] = 480;
>>>>>>>>>>>>> $conf['activesync']['ping']['deviceping'] = true;
>>>>>>>>>>>>> $conf['activesync']['ping']['waitinterval'] = 5;
>>>>>>>>>>>>> $conf['activesync']['enabled'] = true;
>>>>>>>>>>>>> $conf['activesync']['logging']['type'] = false;
>>>>>>>>>>>>>
>>>>>>>>>>>>> John
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> mike
>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Mike,
>>>>>>>>>>>
>>>>>>>>>>> Thank you for looking at the sync log.  2 files attached.  The 
>>>>>>>>>>> first file, I added event on my phone, then did a sync.  It shows 
>>>>>>>>>>> up on my personal calendar.  Second file done on Kronolith, event 
>>>>>>>>>>> doesn't show up.  None of the previous events I had on my personal 
>>>>>>>>>>> calendar are showing up.  One recurring event I've had on there 
>>>>>>>>>>> for close to 2 years.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This is weird:
>>>>>>>>>>
>>>>>>>>>> 016-04-04T23:01:49-05:00 INFO: [2596] Initializing message diff 
>>>>>>>>>> engine for Ab2ed48a2 (@Tasks@)
>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>>>>>>> Horde_Core_ActiveSync_Driver::getSyncStamp(@Tasks@, 42915);
>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] Using SYNCSTAMP  
>>>>>>>>>> 42915 for Ab2ed48a2.
>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>>>>>>> Horde_Core_ActiveSync_Driver::getServerChanges(@Tasks@, 42915, 
>>>>>>>>>> 42915, 1452571309, 0, 1, 100, )
>>>>>>>>>>
>>>>>>>>>> Somehow the collection id of Ab2ed48a2 is supposed to be for your 
>>>>>>>>>> calendar, but it is being translated server side in some places as 
>>>>>>>>>> tasks. This would definitely cause problems, as it is causing Horde 
>>>>>>>>>> to poll Nag for changes when it should be polling Kronolith. I will 
>>>>>>>>>> have to look into this further to see how this could have happened.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The synckey that is being requested by the client for the Calendar 
>>>>>>>>> collection is present in your syncCache attached to two different 
>>>>>>>>> collections - both the Tasks and Calendar. I would need to see the 
>>>>>>>>> log when this actually happened to see when the duplicate sync key 
>>>>>>>>> was added, but it is most likely a client issue - sending the wrong 
>>>>>>>>> synckey during a request which corrupted the synccache. I will look 
>>>>>>>>> to add code to catch this case and reset the state.
>>>>>>>>
>>>>>>>>
>>>>>>>> I forgot to ask what state storage backend is in use, SQL or Mongo?
>>>>>>>>
>>>>>>>> --
>>>>>>>> mike
>>>>>>>> The Horde Project
>>>>>>>> http://www.horde.org
>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>
>>>>>>>> --
>>>>>>>> kronolith mailing list
>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>> To unsubscribe, mail: [email protected]     
>>>>>>>>   I'm using SQL.
>>>>>>>>    
>>>>>>>>   Thank you, 
>>>>>>>>    
>>>>>>>>   John
>>>>>>>
>>>>>>>
>>>>>>> Is there anything else you need from me for this?  No matter  
>>>>>>> what I do, I can't get things working as they were, so I'm  
>>>>>>>  asking before I delete the account from my device and the  
>>>>>>> activesync devices from horde.
>>>>>>
>>>>>> Frankly those are my first two synch issue trouble-shooting  
>>>>>> synch issues.  Not the last resort.
>>>>>>
>>>>>> Simon
>>>>>
>>>>> That message was really to Mike since I sent him my device sync  
>>>>> logs, and he had made the "This is weird" comment.  I had  
>>>>> already removed the device from horde activesync.  This time  
>>>>> around, it's just my device that is having this issue, but if  
>>>>> this were happenning to multiple devices, taking the time to  
>>>>> delete and re-create accounts for every device wouldn't be  
>>>>> something I'd want to do which is why I don't think deleting and  
>>>>> recreating the account on a device should be the first thing to  
>>>>> do.  I'd rather provide information so that if there is an  
>>>>> issue, it can be fixed.
>>>>
>>>> Sorry, I've been sick the last few days and am still getting over  
>>>> things. I'll try to finish looking at this soon. Basically  
>>>> though, the only explanations I have is that either your client  
>>>> is BADLY broken, or your system is generating colliding UUIDs for  
>>>> the synckeys. This would normally be a VERY rare occurrence and I  
>>>> would not expect that to happen multiple times.
>>>>
>>>> I've already added code to try to help catch this when loading  
>>>> the device state, but still want to add code that checks for the  
>>>> collision when the synckey is generated. This will prevent the  
>>>> case when it's your system generating colliding keys, but not if  
>>>> your client is broken.
>>>
>>> This feature is included in the latest Horde_ActiveSync package  
>>> released last night.
>>>
>>> -- 
>>> mike
>>> The Horde Project
>>> http://www.horde.org
>>> https://www.facebook.com/hordeproject
>>> https://www.twitter.com/hordeproject
>>
>> Thank you!!!  This fixed the issue I was having.
>>
>> John
>
> Upon further review, this didn't completely fix my issue.  Things  
> work fine for me, if I choose to not sync my tasks to my device.  As  
> soon as I enable this on my device, then the calendar behaves the  
> same as before.  So for now, I'm not syncing any tasks as I really  
> want my calendar items.  If you'd like me to re-enable my tasks and  
> send you a sync log, I can do that.


Sure, if you have the time. It's honestly looking like some client  
error though. Once I get brave enough to click the Update button on my  
Note to bring it up to Android 6.0.x I can try to reproduce it, though  
I've been hesitant to update to 6 due to numerous reported issues. I  
miss the days of easy/non-destructive ROM flashing for this ....

>
> Thank you,
>
> John
>
>
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> kronolith mailing list
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-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject

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