Re: Calendar syncing issues

Quoting John H. Bennett III <[email protected]>:

> Quoting Michael J Rubinsky <[email protected]>:
>
>> Quoting John H. Bennett III <[email protected]>:
>>
>>> Quoting "John H. Bennett III" <[email protected]>:
>>>
>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>
>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>
>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>
>>>>>>> Quoting Simon B <[email protected]>:
>>>>>>>
>>>>>>>> On 14 Apr 2016 05:35, "John H. Bennett III"  
>>>>>>>> <[email protected]> wrote:
>>>>>>>>>
>>>>>>>>>  Quoting [email protected]:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>  
>>>>>>>>>>      -------- Original message --------
>>>>>>>>>>    From: Michael J Rubinsky <[email protected]>
>>>>>>>>>>    Date: 4/5/16 8:11 AM (GMT-06:00)
>>>>>>>>>>    To: [email protected]
>>>>>>>>>>    Subject: Re: [kronolith] Calendar syncing issues
>>>>>>>>>>     
>>>>>>>>>>
>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>
>>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>>
>>>>>>>>>>>> Re-adding the mailing list in CC for the remainder of the  
>>>>>>>>>>>> discussion.
>>>>>>>>>>>>
>>>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>>>
>>>>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Quoting John H. Bennett III <[email protected]>:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello all,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I am having an issue getting my calendar to sync,  
>>>>>>>>>>>>>>>>> correctly.  
>>>>>>>>>>>>>>>>> If I add an event using kronolith, then that event  
>>>>>>>>>>>>>>>>> won't sync 
>>>>>>>>>>>>>>>>> to my mobile device.  I will still get the event  
>>>>>>>>>>>>>>>>> reminder, and 
>>>>>>>>>>>>>>>>> the event will be shown in the daily agenda email.  If I add 
>>>>>>>>>>>>>>>>> an event using my mobile, then that event will sync  
>>>>>>>>>>>>>>>>> just fine 
>>>>>>>>>>>>>>>>> to kronolith.  I've no idea how this get into this state.  
>>>>>>>>>>>>>>>>> Things had been working just fine until the last set of 
>>>>>>>>>>>>>>>>> updates, but I'm not sure if those updates are  
>>>>>>>>>>>>>>>>> really the cause.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> If it will help, I can provide a sync log showing when I add 
>>>>>>>>>>>>>>>>> an event to my phone, then sync, and when I add with  
>>>>>>>>>>>>>>>>> kronolith 
>>>>>>>>>>>>>>>>> and sync, which hopefully would show something.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I appreciate whatever help can be given to me.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> You don't mention what protocol you are using to synchronize.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> John
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> mike
>>>>>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I'm sorry about that.  I am using Activesync.  My  
>>>>>>>>>>>>>>> mobile device 
>>>>>>>>>>>>>>> is a Galaxy S6, with Android 6.0.1, Android security  
>>>>>>>>>>>>>>> patch level 
>>>>>>>>>>>>>>> February 1, 2016.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Then, yes. Please provide a synclog showing both a  
>>>>>>>>>>>>>> successful and 
>>>>>>>>>>>>>> unsuccessful attempt.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Part of my horde/conf.php
>>>>>>>>>>>>>>> $conf['activesync']['params']['driverconfig'] = 'horde';
>>>>>>>>>>>>>>> $conf['activesync']['storage'] = 'Sql';
>>>>>>>>>>>>>>> $conf['activesync']['emailsync'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['version'] = '14.1';
>>>>>>>>>>>>>>> $conf['activesync']['auth']['type'] = 'basic';
>>>>>>>>>>>>>>> $conf['activesync']['autodiscovery'] = 'user';
>>>>>>>>>>>>>>> $conf['activesync']['outlookdiscovery'] = false;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmin'] = 60;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmax'] = 2700;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatdefault'] = 480;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['deviceping'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['waitinterval'] = 5;
>>>>>>>>>>>>>>> $conf['activesync']['enabled'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['logging']['type'] = false;
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> John
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>>>> To unsubscribe, mail: [email protected]
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> mike
>>>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mike,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you for looking at the sync log.  2 files attached.  The 
>>>>>>>>>>>>> first file, I added event on my phone, then did a sync.   
>>>>>>>>>>>>> It shows 
>>>>>>>>>>>>> up on my personal calendar.  Second file done on  
>>>>>>>>>>>>> Kronolith, event 
>>>>>>>>>>>>> doesn't show up.  None of the previous events I had on  
>>>>>>>>>>>>> my personal 
>>>>>>>>>>>>> calendar are showing up.  One recurring event I've had on there 
>>>>>>>>>>>>> for close to 2 years.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> This is weird:
>>>>>>>>>>>>
>>>>>>>>>>>> 016-04-04T23:01:49-05:00 INFO: [2596] Initializing message diff 
>>>>>>>>>>>> engine for Ab2ed48a2 (@Tasks@)
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>>>>>>>>> Horde_Core_ActiveSync_Driver::getSyncStamp(@Tasks@, 42915);
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] Using SYNCSTAMP  
>>>>>>>>>>>> 42915 for Ab2ed48a2.
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] 
>>>>>>>>>>>> Horde_Core_ActiveSync_Driver::getServerChanges(@Tasks@, 42915, 
>>>>>>>>>>>> 42915, 1452571309, 0, 1, 100, )
>>>>>>>>>>>>
>>>>>>>>>>>> Somehow the collection id of Ab2ed48a2 is supposed to be for your 
>>>>>>>>>>>> calendar, but it is being translated server side in some  
>>>>>>>>>>>> places as 
>>>>>>>>>>>> tasks. This would definitely cause problems, as it is  
>>>>>>>>>>>> causing Horde 
>>>>>>>>>>>> to poll Nag for changes when it should be polling  
>>>>>>>>>>>> Kronolith. I will 
>>>>>>>>>>>> have to look into this further to see how this could have  
>>>>>>>>>>>> happened.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The synckey that is being requested by the client for the Calendar 
>>>>>>>>>>> collection is present in your syncCache attached to two different 
>>>>>>>>>>> collections - both the Tasks and Calendar. I would need to see the 
>>>>>>>>>>> log when this actually happened to see when the duplicate sync key 
>>>>>>>>>>> was added, but it is most likely a client issue - sending  
>>>>>>>>>>> the wrong 
>>>>>>>>>>> synckey during a request which corrupted the synccache. I  
>>>>>>>>>>> will look 
>>>>>>>>>>> to add code to catch this case and reset the state.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I forgot to ask what state storage backend is in use, SQL or Mongo?
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> mike
>>>>>>>>>> The Horde Project
>>>>>>>>>> http://www.horde.org
>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> kronolith mailing list
>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>> To unsubscribe, mail: [email protected]     
>>>>>>>>>>   I'm using SQL.
>>>>>>>>>>    
>>>>>>>>>>   Thank you, 
>>>>>>>>>>    
>>>>>>>>>>   John
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Is there anything else you need from me for this?  No matter  
>>>>>>>>> what I do, I can't get things working as they were, so I'm  
>>>>>>>>>  asking before I delete the account from my device and the  
>>>>>>>>> activesync devices from horde.
>>>>>>>>
>>>>>>>> Frankly those are my first two synch issue trouble-shooting  
>>>>>>>> synch issues.  Not the last resort.
>>>>>>>>
>>>>>>>> Simon
>>>>>>>
>>>>>>> That message was really to Mike since I sent him my device  
>>>>>>> sync logs, and he had made the "This is weird" comment.  I had  
>>>>>>> already removed the device from horde activesync.  This time  
>>>>>>> around, it's just my device that is having this issue, but if  
>>>>>>> this were happenning to multiple devices, taking the time to  
>>>>>>> delete and re-create accounts for every device wouldn't be  
>>>>>>> something I'd want to do which is why I don't think deleting  
>>>>>>> and recreating the account on a device should be the first  
>>>>>>> thing to do.  I'd rather provide information so that if there  
>>>>>>> is an issue, it can be fixed.
>>>>>>
>>>>>> Sorry, I've been sick the last few days and am still getting  
>>>>>> over things. I'll try to finish looking at this soon. Basically  
>>>>>> though, the only explanations I have is that either your client  
>>>>>> is BADLY broken, or your system is generating colliding UUIDs  
>>>>>> for the synckeys. This would normally be a VERY rare occurrence  
>>>>>> and I would not expect that to happen multiple times.
>>>>>>
>>>>>> I've already added code to try to help catch this when loading  
>>>>>> the device state, but still want to add code that checks for  
>>>>>> the collision when the synckey is generated. This will prevent  
>>>>>> the case when it's your system generating colliding keys, but  
>>>>>> not if your client is broken.
>>>>>
>>>>> This feature is included in the latest Horde_ActiveSync package  
>>>>> released last night.
>>>>>
>>>>> -- 
>>>>> mike
>>>>> The Horde Project
>>>>> http://www.horde.org
>>>>> https://www.facebook.com/hordeproject
>>>>> https://www.twitter.com/hordeproject
>>>>
>>>> Thank you!!!  This fixed the issue I was having.
>>>>
>>>> John
>>>
>>> Upon further review, this didn't completely fix my issue.  Things  
>>> work fine for me, if I choose to not sync my tasks to my device.   
>>> As soon as I enable this on my device, then the calendar behaves  
>>> the same as before.  So for now, I'm not syncing any tasks as I  
>>> really want my calendar items.  If you'd like me to re-enable my  
>>> tasks and send you a sync log, I can do that.
>>
>>
>> Sure, if you have the time. It's honestly looking like some client  
>> error though. Once I get brave enough to click the Update button on  
>> my Note to bring it up to Android 6.0.x I can try to reproduce it,  
>> though I've been hesitant to update to 6 due to numerous reported  
>> issues. I miss the days of easy/non-destructive ROM flashing for  
>> this ....
>>
>>>
>>> Thank you,
>>>
>>> John
>>>
>>>
> Hi Mike,
>
> Sorry for the delay.  I had to go out of town for work, then I got  
> sick.  Attached are two sync logs.  The first on, I enabled sync  
> tasks on my device, and added an event on 5/16, named first test.   
> Upon syncing, I lose all of my calendar items. The second, I turned  
> off sync tasks, and added another event, named second test.  This  
> time, my calendar syncs, and both first and second test items also  
> show up on my calendar on my device.  I hope I ran the log long  
> enough.
>
> Please let me know if you need anything else from me.


This is almost certainly a client bug. Your client is using the exact  
same synckey for both calendar and tasks. Each should have a unique key.


> Thank you again,
>
> John



-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject

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