Re: ActiveSync attachments not downloading, disappearing on devices

Zitat von Michael J Rubinsky <[email protected]>:

> Quoting Volker Then <[email protected]>:
>
>> Zitat von Michael J Rubinsky <[email protected]>:
>>
>>> Quoting Volker Then <[email protected]>:
>>>
>>>> Zitat von Volker Then <[email protected]>:
>>>>
>>>>> Zitat von Michael J Rubinsky <[email protected]>:
>>>>>
>>>>>> Quoting Volker Then <[email protected]>:
>>>>>>
>>>>>>> Zitat von Michael J Rubinsky <[email protected]>:
>>>>>>>
>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>
>>>>>>>>> Quoting Michael J Rubinsky <[email protected]>:
>>>>>>>>>
>>>>>>>>>> Quoting Volker Then <[email protected]>:
>>>>>>>>>>
>>>>>>>>>>> Dear list,
>>>>>>>>>>>
>>>>>>>>>>> since a few days there is a problem with ActiveSync on  
>>>>>>>>>>> certain devices. Some of my users report the following  
>>>>>>>>>>> issues:
>>>>>>>>>>>
>>>>>>>>>>> - Outlook 15: Most attachments (jpgs, pdfs) are not  
>>>>>>>>>>> getting downloaded. Some get downloaded up to 50%, some  
>>>>>>>>>>> others aren't visible at all.
>>>>>>>>>>>
>>>>>>>>>>> - iOS devices: After tapping on the attachment, it gets  
>>>>>>>>>>> downloaded and then it's visible for a few milliseconds  
>>>>>>>>>>> until it disappears totally.
>>>>>>>>>>>
>>>>>>>>>>> I keep the horde pear packages up-to-date on an weekly  
>>>>>>>>>>> basis. Recently there was an update of the ActiveSync  
>>>>>>>>>>> package. Could this be the problem?
>>>>>>>>>>>
>>>>>>>>>>> In the logfiles (debug and activesync) I see nothing unusual.
>>>>>>>>>>>
>>>>>>>>>>> The horde server is running on a Debian squeeze machine,  
>>>>>>>>>>> PHP 5.3.3-7+squeeze22.
>>>>>>>>>>>
>>>>>>>>>>> Thanks in advance for any help,
>>>>>>>>>>
>>>>>>>>>> *sigh*
>>>>>>>>>>
>>>>>>>>>> It seems that actually correctly performing MIME truncation  
>>>>>>>>>> actually breaks these clients. I give up.
>>>>>>>>>
>>>>>>>>> This was actually my fault.
>>>>>>>>>
>>>>>>>>> Should be fixed in Git (fixes in both Core and ActiveSync).  
>>>>>>>>> Will push a new release after I run/test for a bit more in  
>>>>>>>>> my personal production.
>>>>>>>>
>>>>>>>>
>>>>>>>> I pushed the releases for this, as everything seems good.
>>>>>>>>
>>>>>>>> There is some issue with emails originally containing only  
>>>>>>>> plaintext leaking mime boundry text that I'm still looking  
>>>>>>>> into, but I think that's due to some recent changes in  
>>>>>>>> Horde_Mime since they still occur when the ActiveSync changes  
>>>>>>>> are backed out.
>>>>>>>>
>>>>>>>
>>>>>>> Something is wrong with the dependencies:
>>>>>>>
>>>>>>> horde/Horde_Core requires package "horde/Horde_Mime" (version  
>>>>>>> >= 2.5.0, version <= 3.0.0alpha1, excluded versions:  
>>>>>>> 3.0.0alpha1), installed version is 2.4.5
>>>>>>
>>>>>> I didn't realize Horde_Mime's version requirement was bumped.  
>>>>>> Pushing a Horde_Mime now.
>>>>>>
>>>>> Hi Mike,
>>>>>
>>>>> After the recent updates with fixed horde_smtp, there is still  
>>>>> the problem with ActiveSync on iOS (empty message bodies, not  
>>>>> attachments being displayed) and Outlook. In the sync log I see  
>>>>> several error messages (Outlook):
>>>>>
>>>>> 2014-11-23T20:30:58+01:00 ERR: [19950] Attempting to add a collection
>>>>>                 to the sync cache while requiring a synckey, but no
>>>>>                 synckey could be found. Most likely a client error in
>>>>>                 requesting a collection during PING before it  
>>>>> has issued a
>>>>>                 SYNC.
>>>>>
>>>>> 2014-11-23T20:30:58+01:00 ERR: [21584]  
>>>>> Horde_ActiveSync_Collections::getBackendIdForFolderUid failed  
>>>>> because folder was not found in cache.
>>>>>
>>>>> Volker
>>>>
>>>> After today's ActiveSync update at least iOS is syncing. But I  
>>>> have still the issue with my Outlook clients (see above).
>>>
>>>
>>> You mean with blank email bodies? Can you provide a sync log?  I  
>>> wasn't seeing that when I tested before release last night.
>>>
>>
>>
>> The issue with the blank email bodies was on the iOS client. This  
>> seems to be fixed by now. Outlook stopped syncing at all after the  
>> recent updates. I sent you the log a few minutes ago.
>
> It looks like the server side folder cache was removed or corrupted,  
> but OL is not responding the the '12' status code that tells it to  
> re-initialize the state. Try removing and recreating the account.
>

Yes, the cache files were removed after I got the message "Cache  
version changed" after the recent updates. How would I remove and  
recreate a production account? The user's account is working on his  
iOS client. Cache files are stored in the local file system, the user  
backend is ldap.


Volker




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