Re: due date
"Robert E. Coyle" <[email protected]>
| Newsgroups | gmane.comp.horde.whups |
|---|---|
| Message-ID | <[email protected]> |
From: "Mike Baptiste" <[email protected]> > Couldn't this be handled by creating a due date attribute using Rob's > new code? Yes, but not flexibly enough (eg. the attributes don't appear on the search results page). Also, attributes are for flow specific purposes such as an asset tracking id - a ticket due date is pretty much a prerequisite for workflow. > I'd expect at some point this type of field would be tied > into workflow. Are there plans to include attribute checks in workflow > routines? Yes. State transitions will be able to have conditions on them to enforce specific business rules. A simple example is for a return to manufaturer flow. The ticket can't progress from the 'Awaiting Return' state to the 'Awaiting Replacement' state until the assignee has filled in the 'RMA Number' attribute. Rob -- 10: Sin 20: Goto Hell - From the Futurama Robot Church -- Whups mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: [email protected]