Re: No Stage 4 Form and cannot assign new ticket to user.
Bill Hilburn <[email protected]>
| Newsgroups | gmane.comp.horde.whups |
|---|---|
| Message-ID | <[email protected]> |
Quoting Chuck Hagenbuch <[email protected]>: > Quoting Bill Hilburn <[email protected]>: > > > I think this is where my problem actually starts, we are supposed to get > > a Stage 4 form right? > > Only if you create the ticket in an assigned state. > Ok, I changed the state_category to assigned, now I create a new ticket and get a Stage 4 Form to assign it to a user, ticket is created, user notified... > > If I click on this new ticket it opens, I click the Assign Ticket link > > and cannot assign it to anyone, users are listed in the 'Assignee' > > combobox, States are now listed in the 'New State' combobox, yet I select > > > a user and click Submit the page just blinks. > > K... we'll need more than that to go on... > This is where I am trying to re-assign an existing ticket, the browser does a refresh but the page comes back exactly the same, nothing changed just refreshed. All of the users have Show, Read, Edit & Delete pemission in the module where this ticket was created, I am listed as the Owner, someone else as the Requester and I want to assign it to a 3rd user. Thanks for all your help Chuck, the boss is really pushing to get this into production... > -chuck > > -- > Charles Hagenbuch, <[email protected]> > I know there's fish out there, but where g-d only knows. > > -- > Whups mailing list > Frequently Asked Questions: http://horde.org/faq/ > To unsubscribe, mail: [email protected] > Bill Hilburn NOC Frontier Internet ------------------------------------------------- This mail sent through frontier.net webmail service! -- Whups mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: [email protected]